Client Support Executive

1 week ago

Mohali, Punjab, India Bridging Technology Full time ₹ 3,60,000 - ₹ 6,60,000 per year

Bridging Technologies is hiring for Client/Customer Service Executive

Experience:2+yr

Location: Mohali

Job Description:

We are looking to employ an experienced client servicing executive to handle all client inquiries, concerns, and complaints in a professional manner. The client servicing executive responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and upselling company products where possible.

Responsibilities:

● Identify and resolve client queries and complaints in a professional and timely manner.

● Operating as the lead point of contact for any and all matters specific to your clients.

● Should be able to communicate effectively with the decision-makers and office managers of the business.

● Assist with business development activities and policies and procedures when required. ● Excellent time management skills and ability to work on multiple roles in parallel.

● Manage multiple clients simultaneously with a solid inclination to create a win-win for the company.

● Should be able to handle the customers of the enrolled business using our platform

● Self-motivated with good problem-solving, logical, and analytical skills and experience with conflict resolution would be a plus.

Skills:

● Bachelor's degree is preferred.

● Minimum 2 yrs of work experience is mandatory.

● Strong Verbal & Written Communication Skills, Self-Motivated, Strong Leadership Skills, Goal-Oriented.

● Strong working experience in the analysis of data and reporting.

● Knowledge of Ms-Excel is preferred. ● Well versed with Customer/Client Service Concepts.

● Ability to work under pressure and prioritize tasks.

● Outstanding analytical, interpersonal, and organizational skills.

● Excellent problem-solving skills.

● Strong work ethics.

Shift Timing: US Shifts

About Company:

Headquartered in the state of California in the USA, Bridging Technologies is not only foremost healthcare software & application Product Company but also an "idea generation" company that believes in bringing new healthcare concepts to reality. We specialize in end-to-end software product development and bring a wealth of experience creating out-of-the-box software for healthcare organizations.

Our culture

Sincere at work, crazy at the workplace - we are a bunch of creative, tech-savvy people, passionate about technology and curious about what we can do with it. Our passion is to build solutions that make a difference in people's life has brought us together and a long professional journey has taught us how to do it.

'What's next?' The notion constantly nags us to come up with new ideas, build new things & make the world a better place to live in.

Quality Work

We don't just work but strive to accomplish more than what is expected from us. It's truly worth it when all our hard work and toil is rewarded with some back-patting, and snacks on the house

Job Type: Full-time

Pay: ₹30, ₹55,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • International voice process: 2 years (Preferred)

Work Location: In person

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