Customer Success Executive

3 days ago

Mohali Punjab, India Team work Full time

Job Title: Customer Success Executive (Communication Specialist)

Location: C-157, Tynor Hi St, Phase 7, Industrial Area, Sector 73, Sahibzada Ajit Singh Nagar, Punjab 160055

Experience: 6 month in sales/Key Account Management (KAM)

Education: Graduate

Language Proficiency: Excellent written and oral communication skills in English and Hindi

Key Responsibilities:
Customer Communication:
Engage effectively with customers through written and oral communication in English and Hindi.

Address customer inquiries, concerns, and feedback promptly and professionally.

Demonstrate a customer-centric approach to ensure customer satisfaction.

Key Account Management:
Build and maintain strong relationships with key accounts.

Leverage negotiation skills to ensure mutually beneficial agreements.

Resolve conflicts and disputes with a proactive and solution-oriented approach.

Sales Support:
Collaborate with the sales team to provide support in achieving sales targets.

Assist in the implementation of sales strategies and initiatives.

Data Management:
Utilize basic calculations and Excel for data analysis and reporting.

Maintain accurate records of customer interactions and transactions.

Process Compliance:
Adhere to the OYO PST process guidelines.

Ensure compliance with company policies and procedures.

Qualifications:
Graduate with at least 6 Month of experience in sales or Key Account Management roles.

Exceptional written and oral communication skills in English and Hindi.

Strong negotiation skills, conflict management, and dispute resolution abilities.

Proficient in basic calculations and Excel.

Demonstrated ability to work effectively in a team and independently.

**Salary**:
CTC: ₹21,000

In-hand: ₹17,000

Contact Number:

- 6207791 939 Same On Whatsapp

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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