Customer Success Associate

10 hours ago

Mohali Punjab, India BJS Home Delivery Full time

**Role Overview**:
We are seeking a **customer success associate**who can deliver a seamless experience across voice and non-voice channels. This role involves managing inbound and outbound communication, resolving queries, handling bookings, and supporting internal coordination. Ideal for someone who is proactive, detail-oriented, and customer-obsessed.

**Customer Support Responsibilities**:

- Handle inbound and outbound calls to assist customers with queries and service requests.
- Provide appointment scheduling and booking support.
- Ensure high customer satisfaction by resolving issues effectively.
- Escalate unresolved queries to relevant internal teams when needed.

**Administrative Support Responsibilities**:

- Update and maintain customer records in CRM/database systems.
- Assist customers using Google Maps or similar tools for location-based queries.
- Support general office tasks including documentation and coordination.

**Requirements**:

- Minimum **1 year of experience** in customer service, call center, or a related role.
- **Fluent spoken and written English** with **no MTI (Mother Tongue Influence)**.
- Strong problem-solving and conflict-resolution abilities.
- Ability to multitask and work efficiently in a fast-paced office environment.
- Strong attention to detail and a customer-first mindset.
- Open to working from **Mohali office** and in **UK/US rotational shifts**.

**Preferred Qualifications**:

- Experience supporting **international customers** (especially UK/US clients).
- Familiarity with tools like **WhatsApp Business, online booking systems, ticketing platforms**.
- Background in **medical services, hospitality**, or other customer-facing roles.

**Job Types**: Full-time, Fresher

Pay: ₹208,368.86 - ₹360,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift
- UK shift
- US shift

Work Location: In person

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