Customer Support Executive

4 days ago

Mohali Punjab, India Relinns Technologies Full time

**The Role**

We are seeking an experienced and proactive Customer Success Manager to lead our customer success efforts in Mohali. This role involves providing expert-level support and guidance to customers, leading a team of customer success associates, and conducting product demos to drive adoption and satisfaction.

**What you need for this role**
- **Education**: Bachelor’s degree in Business Administration, Marketing, or a related field.
- **Experience**: 2-5 years in a Customer Success, Account Management, or related roles within the technology industry.
- **Skills & Requirements**:

- Proven leadership experience, with the ability to mentor and develop a team of customer success associates.
- Strong interpersonal, communication, and presentation skills.
- Ability to handle complex customer situations & drive strategic customer engagements.
- Proficiency in CRM software, MS Office suite, and other customer management tools.
- Strategic mindset with a focus on driving customer satisfaction, retention, and growth.

**What you will be doing**
- Serve as the primary point of contact for escalated customer inquiries, complex issues, and strategic accounts.
- Lead and mentor a team of customer success associates, providing guidance and support to deliver exceptional customer service.
- Conduct product demos and presentations to showcase features, benefits, and capabilities to prospective and existing customers.
- Collaborate with cross-functional teams (e.g., sales, product, support) to address customer needs, resolve issues, and drive product improvements.
- Develop and implement customer success strategies to enhance customer retention, satisfaction, and adoption of Relinns' products and services.
- Gather and analyze customer feedback and insights to identify trends, opportunities, and areas for improvement.
- Maintain accurate records of customer interactions, feedback, & resolutions using CRM software.
- Uphold high standards of customer service and satisfaction by ensuring prompt and professional responses to customer inquiries.
- Stay updated with industry trends and best practices in customer success and relationship management.

**Top reasons to work with us**
- The organization is led by Rohit, an IIM alumnus who built the organization on a strong set of values. So you will be continuing your IIM journey itself.
- Join a fast-paced team of like-minded individuals who share the same passion as you with whom you'll tackle new challenges every day.
- Work alongside an exceptionally talented and intellectual team, gaining exposure to new concepts and technologies.
- Enjoy a friendly and high-growth work environment that fosters learning and development.

Pay: ₹600,000.00 - ₹900,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

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