Head Of Customer Success

3 weeks ago

Mohali Punjab, India Lytegen Full time

We are seeking a visionary Head of Customer Success to design build and lead our customer success department from the ground up This role goes beyond managing accounts it requires creating scalable systems playbooks and teams that will support our growth as we scale toward a 100M solar business The ideal candidate is process-driven customer-obsessed and a proven leader who can transform customer success into a strategic driver of retention loyalty and growth Key Responsibilities 1 Department Setup Strategy Build the customer success service function from scratch Develop SOPs engagement playbooks and training materials Implement systems and tools that scale with business growth 2 Customer Experience Metrics Implement and track NPS CSAT churn and retention metrics Design and manage dashboards to report customer health to leadership Analyze trends to identify opportunities for improving the customer journey 3 Process Script Development Create scripts for inbound outbound customer interactions Build escalation protocols and quality assurance processes Establish SLAs for response times resolution timelines and follow-ups 4 Team Building Leadership Hire train and lead the customer success team Define KPIs and accountability frameworks for CSMs coordinators and support staff Build a high-performance customer-centric culture 5 Cross-Department Alignment Collaborate with Sales Ops and Finance to ensure seamless handoffs and unified customer experience Act as the voice of the customer to influence product process and strategic decisions Flag recurring issues and work with internal teams to drive root-cause fixes Key Competencies Strategic Leadership - Builds and scales customer-facing departments Customer-Centric - Passionate about delivering world-class customer experiences Analytical - Uses data to track performance and drive improvements Process-Oriented - Creates systems that scale with growth Cross-Functional Collaborator - Bridges customer needs with internal teams Requirements Proven track record in building and scaling customer success or support functions preferably in SaaS energy or consumer-facing industries Excellent English communication skills verbal written Strong process orientation experience creating SOPs scripts and scalable systems Analytics-driven hands-on experience running NPS CSAT and customer health reporting Leadership experience ability to hire train and manage a growing team Highly organized detail-focused and proactive in solving problems Customer-first mindset with the ability to balance customer needs with business objectives Solar energy industry experience is a plus but not required Benefits Leadership opportunity to build and shape the customer success function from zero Exposure to a high-growth renewable energy company scaling globally Fast-paced entrepreneurial culture with direct impact on business outcomes Career growth opportunities as the organization expands

  • Customer Success Associate

    7 days ago

    Mohali, Punjab, India BJS Home Delivery Full time

    **Role Overview**: We are seeking a **customer success associate**who can deliver a seamless experience across voice and non-voice channels. This role involves managing inbound and outbound communication, resolving queries, handling bookings, and supporting internal coordination. Ideal for someone who is proactive, detail-oriented, and...

  • Customer Success Executive

    2 days ago

    Mohali, Punjab, , India Jungleworks Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Success Executive - Trainee Location: Mohali, India Summary: Seeking a Customer Success Executive - Trainee to ensure positive customer experiences, build loyalty, and foster long -term relationships. ​Your Roles and Responsibilities: • Manage relationships with International clients to ensure successful onboarding, product adoption,...

  • Customer Success

    7 days ago

    Mohali, Punjab, India SafeAeon Private Limited Full time

    **Job Title: Account Manager** **Shift Timings - 8:30 PM to 5:30 AM IST** **Location - Mohali** **Position Overview**:We are seeking an experienced Account Manager to build and maintain strong relationships with our customers. This role involves leveraging sales techniques, industry knowledge, and collaborative processes to ensure customer satisfaction...

  • Sous Chef/Head Chef

    2 weeks ago

    Mohali, Punjab, India Customer Solutions Full time ₹ 4,80,000 - ₹ 7,20,000 per year

    Sous Chef – Indian & Tandoor | Pan-Asian Cuisine | ContinenetalCurry & Hops – Upcoming Multi-Cuisine Brewery & Bar, Aerocity, MohaliFull-time | On-site | Competitive Salary + BenefitsAbout Curry & Hops:Curry & Hops is an upcoming multi-cuisine brewery and bar in Aerocity, Mohali, designed to be a vibrant destination that blends exceptional food, craft...

  • Customer Success Executive

    6 days ago

    Mohali, Punjab, India Team work Full time

    Job Title: Customer Success Executive (Communication Specialist) Location: C-157, Tynor Hi St, Phase 7, Industrial Area, Sector 73, Sahibzada Ajit Singh Nagar, Punjab 160055 Experience: 6 month in sales/Key Account Management (KAM) Education: Graduate Language Proficiency: Excellent written and oral communication skills in English and Hindi Key...

  • Customer Success Manager

    2 weeks ago

    Mohali, Punjab, India JungleWorks Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job InformationDate Opened10/06/2025Job TypeFull timeIndustryCustomer ServiceWork Experience5-8 yearsCityMohaliState/ProvincePunjabCountryIndiaZip/Postal Code140603Job DescriptionProduct: Job Location: MohaliMode: Work from Office, UK ShiftWe are seeking a proactive and results-driven Customer Success Manager for our Evermile product to ensure our merchants...

  • Customer Success Manager

    7 days ago

    Mohali, Punjab, India Master Software Solutions Full time ₹ 2,08,000 - ₹ 8,99,549 per year

    ResponsibilitiesServe as the primary point of contact for assigned clients, building strong and trusted relationships.Develop a deep understanding of client goals, workflows, and challenges to drive effective adoption and usage of the platform.Guide and train clients on product features, updates, and best practices to maximize value and user...

  • Customer Success Executive

    2 weeks ago

    Mohali, India Suffescom Solutions Pvt. Ltd Full time

    **Job Brief**: We are looking for a technically savvy Customer support executive who possesses a strong drive for results. Duties for the customer support executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on-boarding and training clients, and...

  • Customer Success Executive

    7 days ago

    Mohali, Punjab, India Zouma Full time

    **Position**: Customer Success Executive (CSE) - Voice & Blended Processes **Location**: Mohali, India **Work Hours**: 7:00 AM - 3:00 PM (Day Shift) About the Role We are looking for **dynamic, confident, and fluent communicators** to join our team as **Customer Success Executives (CSE)** for **blended and voice processes**. This is an excellent...

  • Head Microbiology

    5 days ago

    Mohali, Punjab, India Sun Pharmaceutical Industries Full time

    Title Head - Microbiology Business Unit SGO Quality Job Grade Senior Manager Location Mohali Key Responsibilities At Sun Pharma we commit to helping you Create your own sunshine - by fostering an environment where you grow at every step take charge of your journey and thrive in a supportive community Are You Ready to Create Your Own Sunshine As you enter the...