Customer Success Executive

12 hours ago

Mohali Punjab, India Zouma Full time

**Position**: Customer Success Executive (CSE) - Voice & Blended Processes
**Location**: Mohali, India
**Work Hours**: 7:00 AM - 3:00 PM (Day Shift)

About the Role

We are looking for **dynamic, confident, and fluent communicators** to join our team as **Customer Success Executives (CSE)** for **blended and voice processes**. This is an excellent opportunity for professionals who have previously worked on **Philippines processes** and bring expertise in handling **international clients**.

The role demands **excellent English communication skills**, adaptability, and the ability to deliver **exceptional customer experiences**. If you can speak/understand **Filipino**, that will be a major plus

Key Responsibilities
- Handle **customer queries** across voice and blended processes with professionalism and empathy.
- Engage with clients from the Philippines process, ensuring cultural sensitivity and communication clarity.
- Provide **first-level support** for client issues and escalate complex concerns where necessary.
- Maintain high levels of **accuracy, productivity, and customer satisfaction**.
- Collaborate with internal teams to ensure smooth operations.
- Manage daily shift responsibilities (7 AM - 3 PM) with punctuality and commitment.

Required Skills & Qualifications
- **Excellent English communication skills** (spoken and written).
- Prior experience in **blended & voice processes** (international BPO/Philippines process preferred).
- Strong interpersonal skills and ability to **handle pressure with a calm approach**.
- Knowledge of/ability to communicate in **Filipino** (preferred, not mandatory).
- Minimum qualification: Graduate/Undergraduate with relevant experience.
- Ability to work independently and in a team-oriented environment.

What We Offer
- Competitive salary package with performance incentives.
- Day shift (7 AM - 3 PM) for better work-life balance.
- Exposure to **international processes and clients**.
- Growth opportunities in a fast-growing organization.
- A collaborative and supportive work environment.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹45,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

**Speak with the employer**
+91 9780909133

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