CRM Manager

2 days ago


Deccan Gymkhana, Maharashtra, India Legacy Landmarks Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Position: Customer Relationship Manager

Job Type: Full-Time

Experience: 5-6 years

Key Responsibilities:

  • Maintain booking customers data in the software.
  • Follow-up with customer for loan procedure and co-ordinate with banker.
  • Make agreement draft and follow up for agreement line-up customer's agreement date.
  • Raising demand letters and follow-up for payment collection.
  • Collection from customers and making receipts.
  • Follow-up with banker for customer disbursement.
  • Before Flat Possession Individually Flat Checking For Possession.
  • Flat possession procedure with customer.
  • Address queries, provide timely updates, and resolve complaints.
  • Manage customer services from booking to possession, including follow-ups on documents, payments, and other formalities.
  • Monitor the completion of booking forms and other documentation.
  • Maintain and update customer data using CRM tools like MDoc Software.
  • Create detailed monthly reports on pending dues, customer interactions, and inquiry follow-ups.
  • Ensure timely dispatch of payment reminders and follow up on overdue accounts to secure collections.
  • Maintain accurate records of all financial transactions related to customer accounts.
  • Documentation / paperwork starting from the booking of an apartment till possession.
  • Recovery of outstanding payments and bank coordination.
  • Responsible for completion of after sales documentation.
  • To act as an interface between the customers, engineers, sales and legal team.

Education:

  • Experience - 5-6 Years of relevant Experience in the real estate sector.
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Strong knowledge of CRM software like Mdoc.
  • Exceptional communication and interpersonal skills.

Technical Skills:

  • MS Excel , MS Word
  • Registration
  • Legal Documentation
  • Agreements
  • Recovery

Job Type: Full-time

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off

Work Location: In person



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