Customer Relationship Management Specialist
1 day ago
About PINQ Polka:
At PINQ Polka, we're redefining women's wellness with problem-solving lifestyle and intimate care products. We're not just a brand — we're a movement that celebrates comfort, confidence, and conversations around topics often considered taboo.
Role Overview:
We are looking for a
Customer Relationship Management Specialist
who's empathetic, proactive, and passionate about delivering exceptional service. You'll be the voice of PINQ Polka for our 3L+ strong community of women, handling everything from product queries to post-purchase support with care and confidence.
Key Responsibilities:
- Be the first point of contact for customer queries via WhatsApp, Instagram DMs, email, and calls
- Guide customers on product usage, fit, sizing, and care instructions
- Manage order-related concerns including returns, exchanges, and delivery issues
- Coordinate with the operations and logistics team to resolve escalations quickly
- Document conversations and feedback accurately in our CRM tools (Shopify, WhatsApp API, Freshdesk, etc.)
- Identify and share customer insights that can help improve our product and service offerings
- Assist in creating content for FAQs, how-to guides, and customer education campaigns
What We're Looking For:
- 1–3 years of experience in customer service (D2C or E-commerce background preferred)
- Excellent written and verbal communication in English (Hindi/other regional languages are a bonus)
- Empathy-led approach with a strong sense of ownership
- Familiarity with online tools like Shopify, WhatsApp Business, Google Sheets, and email support platforms
- Passion for women's wellness and problem-solving products
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