Customer Relationship Management Specialist

4 hours ago

Faridabad, Haryana, India Pinq Polka Full time ₹ 6,00,000 - ₹ 12,00,000 per year

About PINQ Polka:

At PINQ Polka, we're redefining women's wellness with problem-solving lifestyle and intimate care products. We're not just a brand — we're a movement that celebrates comfort, confidence, and conversations around topics often considered taboo.

Role Overview:

We are looking for a
Customer Relationship Management Specialist
who's empathetic, proactive, and passionate about delivering exceptional service. You'll be the voice of PINQ Polka for our 3L+ strong community of women, handling everything from product queries to post-purchase support with care and confidence.

Key Responsibilities:

  • Be the first point of contact for customer queries via WhatsApp, Instagram DMs, email, and calls
  • Guide customers on product usage, fit, sizing, and care instructions
  • Manage order-related concerns including returns, exchanges, and delivery issues
  • Coordinate with the operations and logistics team to resolve escalations quickly
  • Document conversations and feedback accurately in our CRM tools (Shopify, WhatsApp API, Freshdesk, etc.)
  • Identify and share customer insights that can help improve our product and service offerings
  • Assist in creating content for FAQs, how-to guides, and customer education campaigns

What We're Looking For:

  • 1–3 years of experience in customer service (D2C or E-commerce background preferred)
  • Excellent written and verbal communication in English (Hindi/other regional languages are a bonus)
  • Empathy-led approach with a strong sense of ownership
  • Familiarity with online tools like Shopify, WhatsApp Business, Google Sheets, and email support platforms
  • Passion for women's wellness and problem-solving products

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