Customer Success Specialist
4 days ago
Position Overview:
We are looking for talented individuals for Customer Success Specialists role who are passionate about making a big impact in customer success including physicians primarily based in UK.
Responsibilities:
Account Management:
- Maintain accurate records of all collection activities, including communication logs, payment arrangements, and amounts paid.
- Review and update account statuses as per internal guidelines.
Customer Service:
- Understand the problem of customers and handle escalations
- Provide customer support to clients through Voice and Non-voice
- Providing customer support via phone, email, and live chat
- Accurate payment posting in the revenue cycle software provided by the client and generating the invoices
- Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner
- Contact debtors to discuss overdue balances and offer payment solutions.
- Handle 40–60 inbound calls daily from current or prospective patients.
- Update account notes accurately and adjust statuses in line with company procedures.
- Research and resolve disputed balances in a timely manner.
- Review accounts for potential closure and assist with report preparation.
Required skills & Competencies:
- Strong English communication skills (both written and verbal).
- Prior experience in BPO, Banking, or Credit Card processes preferred.
- Minimum 2+ years of international collections experience (U.S., U.K) is required.
- Bachelor's degree or higher in Business Administration, Marketing, Communications, or a related field (Preference will be given to the candidates having experience in healthcare, Patient calling, soft collections)
- Strong customer service skills
- Prior experience in customer service, account management, or a related field is preferable
- A positive attitude, a customer-centric mindset, and problem-solving abilities
Benefits:
- Generous medical insurance cover for yourself and your family
- Accidental Insurance
- Located very close to metro
- Performance Incentive
Job Type: Full-time
Benefits:
- Health insurance
Work Location: In person
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