Collection Specialist

3 days ago


Faridabad, Haryana, India iRapido Global Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Position Overview:

We are looking for talented individuals for Collection Specialists role who are passionate about making a big impact in customer success including physicians primarily based in UK

Responsibilities:

  • Maintain accurate records of all collection activities, including communication logs, payment arrangements, and amounts paid.
  • Understand the problem of customers and handle escalations
  • Provide customer support to clients through Voice and Non-voice
  • Accurate payment posting in the revenue cycle software provided by the client and generating the invoices
  • Contact debtors to discuss overdue balances and offer payment solutions.
  • Handle 40–60 inbound calls daily from current or prospective patients.
  • Review accounts for potential closure and assist with report preparation.

Required skills & Competencies:

  • Strong English communication skills (both written and verbal).
  • Prior experience in BPO, Banking, or Credit Card processes preferred.
  • Minimum 2+ years of international collections experience (U.S., U.K) is required.
  • Bachelor's degree or higher in Business Administration, Marketing, Communications, or a related field (Preference will be given to the candidates having experience in healthcare, Patient calling, soft collections)
  • Strong customer service skills

Benefits:

  • Generous medical insurance cover for yourself and your family
  • Accidental Insurance
  • Located very close to metro
  • Performance Incentive

Job Type: Full-time

Benefits:

  • Health insurance

Work Location: In person



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