Customer Relationship Manager
2 days ago
Key Responsibilities:
- Manage and maintain the CRM system (e.g., Zoho)
- project handling support service
- Develop and implement CRM strategies to increase customer retention and conversion.
- Manage automation flows such as welcome emails, follow-ups, and feedback loops.
- Train internal teams on CRM usage and best practices when needed.
- Handle customer feedback and complaints effectively, ensuring timely resolution.
Key Skills & Qualifications:
- Bachelor's degree in Marketing, Business Administration, or a related field.
- 1–5 years of experience in CRM, customer service, or digital marketing.
- Proficient in CRM software (e.g. Zoho).
- Strong analytical skills and attention to detail.
- Excellent written and verbal communication.
- Ability to work collaboratively across teams.
- Understanding of customer lifecycle management.
Job Type: Full-time
Benefits:
- Leave encashment
- Paid sick time
- Provident Fund
Job Types: Full-time, Permanent
Pay: ₹25, ₹35,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
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