Customer Relationship Manager
9 hours ago
Jobs and Responsibilities of Customer Relationship Manager
- Communicate order updates, and relevant information to customers.
- Provide timely and clear communication to customers regarding their inquiries and orders.
- Identify all material pending for more than 60 days, place them in designated Green Bins, and coordinate with dispatch team to ensure priority shipment.
- Update Pending Order Status to customers.
- Prepare and present regular reports on customer satisfaction and engagement.
- Build and maintain strong, positive relationships with customers.
- Resolve customer inquiries, concerns in effective manner.
- Coordinate with teams to resolve customer complaints and improve processes.
- Customer Account management (Follow up with the customer regarding payment).
- Update Dispatch & Delivery Information to Customers.
- Preparing Daily, Weekly and Monthly Sales & Marketing Reports
- Execute Weekly Digital Marketing Campaign
Who can FIT in to this role:
- Female Candidate - having 2-3 years of experience as Customer Relationship Manager in Manufacturing or similar industry.
- Candidate should reside within 15 Kms of Raga Engineers with self-conveyance, GPS
- Graduated in any related field.
- Time management and discipline.
- Good Communication skill.
- Problem resolving skills.
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