
Guest Service Associate
11 hours ago
We are looking for a highly skilled and motivated Guest Service Associate / Sr. Guest Service Associate to join our team in the F&B service department at Rhythm Kumarakom, with 0-1 years of experience.
Roles and Responsibility
- Provide exceptional customer service to guests, ensuring their needs are met and concerns are addressed promptly.
- Manage guest complaints and feedback professionally, maintaining high levels of customer satisfaction.
- Coordinate with other departments to ensure seamless service delivery.
- Maintain accurate records of guest interactions and transactions.
- Ensure compliance with company policies and procedures.
- Collaborate with colleagues to achieve sales targets and improve overall performance.
Job Requirements
- Excellent communication and interpersonal skills are required to work effectively with diverse groups of people.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Strong problem-solving skills are necessary to handle challenging situations.
- Basic knowledge of hotel operations and procedures is preferred.
- Ability to learn quickly and adapt to new systems and processes.
- Strong attention to detail is essential to maintain accuracy and quality in work.
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