Guest Service Associate

2 days ago

Kottayam, Kerala, India Naukri Hospitality Jobs Full time ₹ 1,50,000 - ₹ 4,50,000 per year

We are looking for a highly skilled and motivated Guest Service Associate / Sr. Guest Service Associate to join our team in the F&B service department at Rhythm Kumarakom, with 0-1 years of experience.

Roles and Responsibility

  • Provide exceptional customer service to guests, ensuring their needs are met and concerns are addressed promptly.
  • Manage guest complaints and feedback professionally, maintaining high levels of customer satisfaction.
  • Coordinate with other departments to ensure seamless service delivery.
  • Maintain accurate records of guest interactions and transactions.
  • Ensure compliance with company policies and procedures.
  • Collaborate with colleagues to achieve sales targets and improve overall performance.

Job Requirements

  • Excellent communication and interpersonal skills are required to work effectively with diverse groups of people.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Strong problem-solving skills are necessary to handle challenging situations.
  • Basic knowledge of hotel operations and procedures is preferred.
  • Ability to learn quickly and adapt to new systems and processes.
  • Strong attention to detail is essential to maintain accuracy and quality in work.

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