Guest Relations Supervisor
5 days ago
Key Responsibilities:
Guest Experience & Service Quality
- Welcome and assist guests in a warm, professional, and personalized manner.
- Ensure smooth check-in and check-out experiences for all guests.
- Anticipate guest needs and preferences to deliver memorable, tailor-made experiences.
- Handle guest inquiries, requests, and complaints efficiently and courteously.
- Supervise and coordinate VIP and repeat guest arrivals, departures, and special arrangements.
- Maintain close coordination with Housekeeping, F&B, and other departments to ensure guest satisfaction.
Team Supervision & Coordination
- Lead and motivate the Guest Relations team to achieve service excellence.
- Conduct regular training sessions and briefings to maintain consistent service standards.
- Monitor team performance and provide constructive feedback.
- Prepare and update duty rosters and ensure adequate coverage during shifts.
Operational Responsibilities
- Oversee guest amenities, welcome letters, and room inspections for VIP guests.
- Maintain accurate guest history records in the PMS for future personalization.
- Ensure all guest feedback is logged, analyzed, and reported to management.
- Assist in developing guest loyalty initiatives and service improvement programs.
- Support the Front Office team during peak hours and special events.
Job Type: Full-time
Pay: ₹22, ₹25,000.00 per month
Application Question(s):
- Female Candidates Preferred.
Language:
- English (Required)
- Malayalam (Required)
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