Guest Relations Associate
4 days ago
- Welcome guests upon arrival with a warm and friendly attitude.
- Ensure a smooth check-in and check-out process.
- Address guest inquiries, requests, and complaints promptly and professionally.
- Anticipate guest needs and provide personalized service.
- Assist guests with reservations, transportation, and local recommendations.
- Maintain clear communication with other hotel departments (Housekeeping, F&B, Concierge, etc.) to ensure guest needs are met.
- Keep accurate records of guest feedback and report issues to management.
- Coordinate special services such as room decorations, surprise arrangements, and VIP amenities.
- Assist with guest loyalty programs and feedback collection.
- Support the front desk team during peak hours.
- Perform any other duties as assigned by management.
Job Types: Full-time, Permanent
Pay: ₹19, ₹20,000.00 per month
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Provident Fund
Application Question(s):
- Female Candidates Preferred.
Work Location: In person
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