Guest Service Associate

19 hours ago


Kottayam, Kerala, India Naukri Hospitality Jobs Full time

We are looking for a highly skilled and motivated Guest Service Associate / Sr. Guest Service Associate to join our team at the Front Office in Rhythm Kumarakom, responsible for providing exceptional guest experiences. The ideal candidate should have 0-1 years of experience.

Roles and Responsibility

  • Manage front office operations, including handling guest inquiries and resolving issues professionally.
  • Provide excellent customer service by being courteous, attentive, and responsive to guests' needs.
  • Maintain accurate records of guest interactions, transactions, and preferences.
  • Collaborate with other departments to ensure seamless guest services.
  • Develop and implement effective strategies to enhance guest satisfaction and loyalty.
  • Stay updated on industry trends and best practices in front office operations.

Job Requirements

  • Excellent communication and interpersonal skills are required to work effectively with diverse groups.
  • Strong problem-solving and analytical skills are needed to handle complex guest complaints.
  • Ability to work in a fast-paced environment while maintaining attention to detail and accuracy.
  • Basic knowledge of front office software and systems is essential.
  • A positive and friendly attitude towards guests is necessary.
  • Team player who can collaborate with colleagues to achieve common goals.


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