
Guest Service Associate
20 hours ago
We are looking for a highly skilled and motivated Guest Service Associate / Sr. Guest Service Associate to join our team at the Front Office in Rhythm Kumarakom, responsible for providing exceptional guest experiences. The ideal candidate should have 0-1 years of experience.
Roles and Responsibility
- Manage front office operations, including handling guest inquiries and resolving issues professionally.
- Provide excellent customer service by being courteous, attentive, and responsive to guests' needs.
- Maintain accurate records of guest interactions, transactions, and preferences.
- Collaborate with other departments to ensure seamless guest services.
- Develop and implement effective strategies to enhance guest satisfaction and loyalty.
- Stay updated on industry trends and best practices in front office operations.
Job Requirements
- Excellent communication and interpersonal skills are required to work effectively with diverse groups.
- Strong problem-solving and analytical skills are needed to handle complex guest complaints.
- Ability to work in a fast-paced environment while maintaining attention to detail and accuracy.
- Basic knowledge of front office software and systems is essential.
- A positive and friendly attitude towards guests is necessary.
- Team player who can collaborate with colleagues to achieve common goals.
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