General Manager Resort operations

1 day ago

Kottayam, Kerala, India Olga resorts Full time ₹ 5,00,000 - ₹ 25,00,000 per year

The General Manager is responsible for overseeing the overall operations and performance of the resort, ensuring exceptional guest experiences, operational excellence, financial performance, and staff engagement. The role requires strong leadership, strategic thinking, and hands-on management to maintain brand standards and drive business growth.

Key Responsibilities:1. Operations Management

  • Oversee daily operations across all departments – Front Office, Housekeeping, Food & Beverage, Maintenance, and Recreation.
  • Ensure smooth coordination among departments for seamless guest service.
  • Maintain high standards of cleanliness, safety, and maintenance throughout the property.

2. Financial & Business Performance

  • Develop and manage annual budgets, forecasts, and financial plans.
  • Monitor revenue, costs, and profitability, ensuring targets are achieved.
  • Implement cost-control measures and optimize operational efficiency.

3. Guest Experience

  • Ensure high levels of guest satisfaction through quality service and responsiveness to feedback.
  • Handle VIP guests, complaints, and special requests professionally.
  • Monitor guest reviews and implement continuous improvement strategies.

4. Team Leadership

  • Lead, motivate, and develop department heads and staff to achieve performance excellence.
  • Conduct regular staff meetings and performance reviews.
  • Foster a positive work environment with a focus on teamwork, training, and professional development.

5. Sales & Marketing Support

  • Collaborate with the Sales & Marketing team to develop promotional activities and packages.
  • Participate in business development initiatives to increase occupancy and revenue.
  • Strengthen relationships with travel agents, corporate clients, and online platforms.

6. Compliance & Standards

  • Ensure compliance with all statutory regulations related to safety, hygiene, and employment.
  • Uphold company policies, brand standards, and sustainability initiatives.

Qualifications & Experience:

  • Bachelor's degree in Hotel Management or Business Administration (MBA preferred).
  • Minimum 6–10 years of experience in hospitality, with at least 5 years in a senior management role in a resort or 4/5-star hotel.
  • Strong financial acumen, leadership, and communication skills.
  • Proven ability to manage diverse teams and deliver exceptional guest service.

Key Competencies:

  • Strategic thinking and business acumen
  • Strong leadership and decision-making skills
  • Excellent communication and interpersonal skills
  • Customer-focused mindset
  • Ability to perform under pressure and adapt to dynamic environments

Job Types: Full-time, Permanent

Work Location: In person

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