CMDB Specialist

4 days ago

Bengaluru, Karnataka, India SWITS DIGITAL Private Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Title: CMDB Specialist
Location:
Bangalore

Experience:
4 – 7 Years

Job Summary
We are seeking an experienced
CMDB Specialist
to design, implement, and maintain the
ServiceNow Configuration Management Database (CMDB)
. The role involves ensuring data integrity, building automation through discovery and integrations, and aligning CMDB data with ITSM, ITOM, SAM, and HAM processes.

Key Responsibilities

  • CMDB Administration: Design, configure, and maintain the ServiceNow CMDB, ensuring data integrity, accuracy, and completeness across all configuration items (CIs).
  • Discovery & Service Mapping: Implement and manage ServiceNow Discovery, Service Mapping, and IntegrationHub connections to automatically populate and update CI data.
  • Data Quality & Governance: Develop and manage data certification, reconciliation policies, and health dashboards to monitor data accuracy and completeness.
  • Process Alignment: Collaborate with ITSM, ITOM, SAM, and HAM teams to ensure CMDB supports Incident, Change, Problem, and Asset processes effectively.
  • Integration Management: Integrate CMDB with external data sources such as SCCM, AWS, Azure, vCenter, and SolarWinds for automated CI data ingestion.
  • Reporting & Analytics: Generate CMDB reports, KPIs, and health metrics for management and audit readiness.
  • Continuous Improvement: Identify opportunities to improve data models, workflows, and automation for enhanced CMDB maturity.

Required Skills

  • Strong hands-on experience with ServiceNow CMDB design, class modeling, and CI relationships.
  • Experience with ServiceNow Discovery, Service Mapping, and IntegrationHub.
  • Familiarity with data certification, reconciliation, and data governance frameworks.
  • Experience integrating CMDB with SCCM, AWS, Azure, VMware vCenter, and SolarWinds.
  • Working knowledge of ITIL processes (Incident, Change, Problem, Asset).
  • Basic scripting experience in JavaScript, PowerShell, or Python for data integration and automation.
  • Strong analytical, troubleshooting, and documentation skills.

Preferred Qualifications

  • ServiceNow Certified Implementation Specialist (CIS) – CMDB / Discovery
  • ITIL Foundation Certification
  • Exposure to SAM, HAM, or ITOM modules in ServiceNow

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