Servicenow CMDB Developer

3 days ago

Bengaluru, Karnataka, India I Square Tek Full time ₹ 12,00,000 - ₹ 24,00,000 per year

About the Role

We are seeking an expert-level ServiceNow CMDB Consultant to lead the design, implementation, and optimization of our Configuration Management Database (CMDB) within the ServiceNow platform. The ideal candidate will have a deep understanding of CMDB architecture, discovery tools, service mapping, and ITIL processes, along with proven experience in process governance, data accuracy, and automation.

Key Responsibilities

  • Design, implement, and manage CMDB architecture aligned with ITIL best practices.
  • Lead end-to-end CMDB strategy, including Discovery, Service Mapping, Integrations, and Data Normalization.
  • Define and enforce Configuration Item (CI) classification, relationships, and lifecycle management.
  • Assess and remediate CMDB data gaps, duplication, and compliance issues.
  • Build and maintain CMDB dashboards, reports, health scorecards, and governance frameworks.
  • Collaborate with ITSM, ITOM, Security, Cloud, and Infrastructure teams to ensure consistent CI data usage across processes.
  • Implement automation scripts, workflows, and policies to enhance CMDB accuracy and efficiency.
  • Conduct CMDB audits and maturity assessments, and drive continuous improvements.
  • Train stakeholders and provide technical leadership and best practice guidance.

Required Skills & Experience

  • 5+ years of hands-on experience with ServiceNow CMDB, Discovery, and Service Mapping.
  • Strong knowledge of ITIL v3/v4 principles, especially Configuration & Change Management.
  • Expertise in CI class modeling, relationship mapping, and reconciliation rules.
  • Proven experience integrating CMDB with ITSM, ITOM, Cloud Platforms (AWS/Azure/GCP), Monitoring Tools, SCCM, etc.
  • Proficiency in ServiceNow Scripting (JavaScript), Flow Designer, MID Servers, and API Integrations.
  • Experience with CMDB Health Dashboard, Dependency Views, Reconciliation & Identification Rules.
  • Strong analytical, troubleshooting, and documentation skills.
  • ServiceNow Certified Implementation Specialist CMDB / Discovery / ITOM preferred.Role & responsibilities

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