ServiceNow CMDB Analyst

We are looking for a ServiceNow CMDB Developer for one of the Global MNC. #remoteopportunity.

Job Title: ServiceNow CMDB Analyst

Work Mode: Remote (flexible to come office as per the need basis.)

Shifts: Mid shift (12.30pm to 9.30pm IST)

Preferred Skill Set: Servicenow CMDB developer, CMDB, Discovery and Asset Management module

Job Summary:

We are seeking a highly skilled ServiceNow CMDB (Configuration Management Database) Analyst with at least 3+ years of experience to join our dynamic IT team. The ideal candidate will be responsible for managing and maintaining the CMDB within the ServiceNow platform, ensuring data accuracy, integrity, and consistency. This role requires a deep understanding of ITIL practices, configuration management, and experience with ServiceNow CMDB modules.

Key Responsibilities:

CMDB Management:

- Maintain and update the CMDB within ServiceNow, ensuring data accuracy, completeness, and compliance with company policies.

  - Develop and implement processes for identifying, recording, and managing configuration items (CIs) and their relationships.

  - Work closely with IT teams to ensure that all configuration items (CIs) are accurately recorded and updated in the CMDB.

Data Integrity & Quality:

• Perform regular audits to ensure the integrity and quality of CMDB data.

- Identify and rectify data discrepancies, inconsistencies, and inaccuracies within the CMDB.

- Develop and enforce data quality standards and processes.

Process Development & Improvement:

• Design and implement configuration management processes and workflows to enhance efficiency and effectiveness.

- Collaborate with stakeholders to gather requirements and translate them into effective CMDB solutions.

- Continuously monitor and improve the CMDB processes to align with industry best practices and business needs.

Integration & Automation:

- Integrate the CMDB with other IT systems and tools to enable automation and improve data flow.

- Develop and maintain scripts, workflows, and tools to automate CMDB-related tasks.

- Work with IT operations and other teams to ensure seamless integration of CMDB with other ServiceNow modules (e.g., Incident, Change, Problem Management).

Reporting & Analytics:

- Generate reports and dashboards to provide insights into the health and status of the CMDB.

- Analyze CMDB data to identify trends, potential issues, and opportunities for improvement.

- Provide regular updates and reports to management and stakeholders on CMDB performance.

Training & Support:

- Provide training and support to IT staff and other stakeholders on CMDB processes and best practices.

- Act as the subject matter expert (SME) for CMDB-related queries and issues.

Experience:

- At least 3+ years of experience working with ServiceNow CMDB in a similar role.

- Proven experience in managing and maintaining a complex CMDB in a large enterprise environment.

Skills:

- Strong understanding of ITIL practices, particularly Configuration Management.

- Proficiency in ServiceNow platform, specifically in CMDB, Discovery, and Asset Management modules.

- Experience with scripting languages such as JavaScript, PowerShell, or Python.

- Familiarity with integration tools and methodologies.

- Excellent analytical and problem-solving skills.

- Strong communication skills, both written and verbal, with the ability to explain complex concepts to non-technical stakeholders.

Certifications (Preferred):

- ITIL Foundation Certification.

- ServiceNow Certified System Administrator (CSA).

- ServiceNow Certified Implementation Specialist CMDB.