Customer Support Specialist

1 day ago

Mohali, Punjab, India Advaya Fleet Full time US$ 40,000 - US$ 80,000 per year


About the company:
At Advaya, we are at the forefront of revolutionizing the fleet management industry, redefining uniqueness, and shaping exclusivity. With a passion for innovation and a commitment to excellence, we provide cutting-edge solutions tailored to meet the diverse needs of our clients. Our comprehensive approach, fueled by advanced technology and industry expertise, ensures optimal efficiency, safety, and profitability for our customers' fleets. If you're passionate about innovation and thrive in a collaborative environment, we invite you to join us in shaping the future of fleet management.

Job Summary:

Advaya is seeking a dedicated and customer-focused Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional support to our B2B and B2C customers in North America for our SaaS and tech products. If you have experience in customer support, excellent English communication skills, and a strong understanding of hardware and software troubleshooting, we invite you to join us in delivering outstanding customer experiences.

Job Responsibilities:

  • Serve as the primary point of contact for customers, addressing inquiries, issues, and requests via phone, email, and chat in a timely and professional manner.
  • Provide technical support and troubleshooting assistance for hardware and software issues related to our SaaS and tech products.
  • Guide customers through product setup, configuration, and usage, ensuring a smooth onboarding experience.
  • Collaborate with internal teams, including product development and engineering, to escalate and resolve complex technical issues.
  • Document customer interactions, including issues reported and resolutions provided, in our CRM system.
  • Continuously update and maintain knowledge base articles and support documentation for self-service customer assistance.
  • Identify and escalate trends and patterns in customer inquiries to help improve product quality and customer satisfaction.
  • Proactively communicate product updates, maintenance schedules, and service interruptions to customers.
  • Strive to meet or exceed established customer satisfaction and service level metrics.

Job Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
  • 1-5 years of experience in customer support, preferably in a B2B/B2C environment.
  • Excellent English speaking and writing skills; proficiency in Punjabi is an added advantage.
  • Experience providing support for SaaS products or technical products is highly desirable.
  • Flexibility to work North American shifts to accommodate customer needs.
  • Strong technical understanding and troubleshooting skills for both hardware and software issues.
  • Ability to communicate technical concepts clearly and effectively to non-technical customers.
  • Familiarity with CRM systems and ticketing platforms for managing customer interactions.
  • Exceptional problem-solving and interpersonal skills, with a customer-centric approach.
  • Ability to work independently and as part of a team in a fast-paced and dynamic environment.

  • Customer Support Specialist

    2 weeks ago

    Mohali, Punjab, India MRT Infotech Full time ₹ 4,32,000 per year

    Job Description :Position : Customer Support Specialist (Internation Voice/Non-Voce)Location : Teleperformance Mohali (International Business Unit)Plot No. A40A, Phase VIII B, Sector 75, Industrial Area, Mohali-Punjab Salary CTC : Rs to Rs. 36000Mode of Interviews: Face-to-FaceWorking Model : Work From OfficeWorking Days : 5.5 Days with rotational shifts...

  • Customer Support Specialist

    2 weeks ago

    Mohali, Punjab, India JungleWorks Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job InformationDate Opened10/06/2025Job TypeFull timeIndustryCustomer ServiceWork Experience4-5 yearsCityMohaliState/ProvincePunjabCountryIndiaZip/Postal Code160103Job DescriptionProduct: Evermile: Job Location: MohaliMode: Work From Office, UK ShiftEvermile is a fast-growing logistics product that helps local businesses deliver products quickly and easily....

  • Customer Care Executive

    1 week ago

    Mohali, Punjab, India Customer Solutions Full time ₹ 2,40,000 - ₹ 7,20,000 per year

    Position Overview:We are seeking a dedicated Customer Care Executive to join our team for a night shift position, handling operations for our US-based process. The ideal candidate should have prior experience working in a US shift environment, demonstrating excellent English language proficiency and communication skills.Key Responsibilities:· Handle inbound...

  • Customer Support Specialist International Voice Non-Voice

    1 week ago

    Mohali, Punjab, India ONOC Full time ₹ 2,00,000 - ₹ 3,60,000 per year

    Urgent Hiring | Customer Support Specialist (International Voice / Non-Voice) Location: Mohali, Punjab Position: Customer Support Specialist Salary (CTC): ₹20,000 – ₹36,000 Work Mode: Work From OfficeWorking Days: 5.5 days with rotational shifts & weekly offsJob Requirements:Qualification: 10+2 / GraduateExcellent verbal & written communication skills...

  • Customer Support

    1 week ago

    Mohali, Punjab, India The Functionary Full time ₹ 2,40,000 - ₹ 4,32,000 per year

    Job Description :Position: Customer Support Specialist (International Voice/Non-Voice)Location: Mohali , Sector Salary CTC: Rs to Rs. 36000Mode of Interviews: Face-to-FaceWorking Model : Work From OfficeWorking Days : 5.5 Working days with rotational shifts and Weekly Offs.Qualification :10+2 / Graduate with excellent verbal & written communication...

  • Customer Support Specialist

    3 days ago

    Mohali, Punjab, India TaskUs Full time ₹ 35,00,000 - ₹ 75,00,000 per year

    We're looking for an experienced and highly motivated International Customer Service Representative to join our team. This role is crucial for delivering exceptional support to our global customer base via both chat and voice channels.Key RequirementsEducational Qualification: Graduation (Bachelor's degree) is mandatory.Experience: Minimum of 1+ years of...

  • Customer Support

    1 day ago

    Mohali, Punjab, India Apex One Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    We are looking for a friendly and efficient Customer Support Professional to provide exceptional support through chat and email channels. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a passion for helping customers resolve their issues promptly and effectively.Eligibility: Freshers / Undergraduates /...

  • IT Service-Desk Specialist

    5 days ago

    Mohali, Punjab, India SkySun Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About SkySunSkySun is a fast-growing clean energy company focused on delivering seamless solar and renewable energy solutions across the U.S. and India.We specialize in residential and commercial solar installations, grid interconnections, and post-installation operations — ensuring every project is executed withspeed, precision, and customer...

  • Logistics Specialist

    5 days ago

    Mohali, Punjab, India Tricity Logitech LLP Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionTricity Logitech LLP specializes in providing comprehensive logistics management and supply chain solutions. We are committed to delivering cutting-edge services supported by exceptional customer relations. Our team, which includes Freight Brokers, Logistics Coordinators, ensures fast and efficient logistics for a diverse client base. With...

  • Customer Support Representative

    1 week ago

    Mohali, Punjab, India SkillLabs Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Support ExecutiveCompany Description:We are seeking a Customer Support Executive to join our team and provide outstanding support to our customers. The ideal candidate is a motivated problem solver who is passionate about providing exceptional customer service.ResponsibilitiesRespond to customer inquiries and resolve issues promptly via...