Customer Support Associate

1 week ago

Mohali, Punjab, India Relinns Technologies Full time ₹ 12,00,000 per year

The Role-

As a Customer Support Associate, you will be the first point of contact for customers using our flagship product, BotPenguin. You will help resolve technical queries, troubleshoot issues, and ensure customer satisfaction by providing timely and effective solutions. Your role will also involve gathering customer feedback and collaborating with product and engineering teams to continuously improve the platform.

What you need for this role-

  • Education: Bachelor's degree in Computer Science, IT, or related field.
  • Experience: 2–5 years in technical support or customer success roles (preferably in SaaS or IT solutions).
  • Skills Required:
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication skills (verbal and written).
  • Familiarity with CRM and support tools (e.g., Freshdesk, Zendesk).
  • Ability to analyze customer feedback and identify recurring issues.
  • Technical aptitude with a willingness to learn product features deeply.

What you will be doing-

  • Respond to customer queries via chat, email, and calls.
  • Troubleshoot technical issues and provide timely, effective solutions.
  • Escalate complex issues to engineering or product teams when required.
  • Collect and document customer feedback to identify trends.
  • Suggest improvements for product features and support processes.
  • Collaborate with cross-functional teams to enhance customer experience.
  • Support other organisational tasks as required, including training new team members or assisting operations teams.

Top reasons to work with us-

  • Be the voice of customers for a fast-growing AI SaaS product.
  • Work with global clients and cutting-edge technology.
  • Growth-oriented culture with opportunities to upskill.
  • Collaborative team environment with knowledge-sharing at its core.
  • Flexible work hours and a strong work-life balance.

Job Type: Full-time

Pay: ₹800, ₹1,200,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

  • Customer Support Associate

    7 days ago

    Mohali, Punjab, India Turiyam Consultancy Full time

    Customer Support Associate for International Process Salary Fresher 24k in hand, Experienced 5.5 LPA. Rotational Shift . Language: English. Interview mode: Walk in Call or Whatsapp @ / Required Candidate profileRequired Candidate profile Excellent comms in both English and Hindi, No MTI or RTI, grammatical or pronunciation errors Graduate in any...

  • Customer Support Associate

    3 days ago

    Mohali, Punjab, India BJS Home Delivery Full time

    About the Role:We are hiring enthusiastic and customer-focused Customer Care Associates (CSA) for a UK shift (monthly rotational) in a product-based company. This role offers a great opportunity to build your career, gain international process exposure, and grow internally through Internal Job Postings (IJP) within the organization.Key...

  • Customer Support Associate

    3 days ago

    Mohali, Punjab, India Turiyam Consultancy Full time

    WORK FROM OFFICEWALK-IN-DRIVE Deal with customers through chat and voiceHandle queries with accuracy and efficiencyMaintain high customer satisfactionIdentify and escalate issues when required HR contact number : / Required Candidate profileExcellent English Communication skillsRotational shiftsUG/Grad/PGFresher/ExperiencedImmediate joiners onlyWork from...

  • Urgent hirings for customer support profile

    6 days ago

    Mohali, Punjab, India Keshav Full time

    Job descriptionGreetings from NR SUCCESS MANPOWER SOLUTIONSHiring For International Voice Process - Customer Support BPOFreshers and experienced candidates can applyCandidates who are willing to relocate can applyWork experience in any kind of Customer Support will be acceptedLooking for immediate joiners onlyJob Description:NO SALES & NO TARGET· Role:...

  • Customer Support Representative

    1 hour ago

    Mohali, Punjab, India Primefox Infotech Full time

    Primefox Infotech is hiring Process Associates to be a part of our energetic and performance-driven Lead Generation Team. If you are confident, enthusiastic, and possess strong English communication skills, this role offers an excellent platform to start or grow your career.Key Skills Required:Strong verbal English communication skillsExcellent interpersonal...

  • Customer Support Representative

    3 days ago

    Mohali, Punjab, India SkillLabs Full time

    Job Title: Customer Support ExecutiveCompany Description:We are seeking a Customer Support Executive to join our team and provide outstanding support to our customers. The ideal candidate is a motivated problem solver who is passionate about providing exceptional customer service.ResponsibilitiesRespond to customer inquiries and resolve issues promptly via...

  • Customer Support Executive

    1 week ago

    Mohali, Punjab, India Asrit Technologies Pvt. Ltd Full time ₹ 1,92,000 - ₹ 2,52,000 per year

    We are seeking a dedicated and enthusiastic Customer Support Executive to join our team.Key Responsibilities:Customer Interaction: Respond to customer inquiries via phone, email, live chat, or other communication channels in a professional and courteous manner.Issue Resolution: Address customer complaints and resolve issues effectively and efficiently while...

  • Customer Support Executive

    2 weeks ago

    Mohali, Punjab, India Cascade Buildtech Pvt Ltd Full time ₹ 2,16,000 - ₹ 2,59,200 per year

    Job Title: Customer Support Executive – Real EstateLocation: Mohali, Sector 82Industry: Real Estate / Property Management / ConstructionSalary: ₹18,000 – ₹22,000 per monthJob Type: Full-timeExperience Required:6 months – 1 year in Real Estate sales support / CRM / Admin / Customer Service / Front DeskPrior experience in client handling, lead...

  • Customer Support Executive

    2 weeks ago

    Mohali, Punjab, India Cascade Buildtech Pvt Ltd Full time ₹ 2,16,000 - ₹ 2,64,000 per year

    Job Title: Customer Support Executive – Real EstateLocation: Mohali, Sector 82Industry: Real Estate / Property Management / ConstructionSalary: ₹18,000 – ₹22,000 per monthPreference: Female candidatesJob Type: Full-timeExperience Required:6 months – 1 year in Real Estate sales support / CRM / Admin / Customer Service / Front DeskPrior experience in...

  • Customer Support Specialist

    1 day ago

    Mohali, Punjab, India Relinns Technologies Full time

    The Role-As a Customer Support Specialist, you will be the first point of contact for customers using our flagship product, BotPenguin. You will help resolve technical queries, troubleshoot issues, and ensure customer satisfaction by providing timely and effective solutions. Your role will also involve gathering customer feedback and collaborating with...