Customer Success Manager
4 days ago
A Customer Success Manager (CSM) at UniSouk would play a pivotal role in driving seller satisfaction, retention, and the successful onboarding of businesses onto the ONDC platform, ensuring sellers extract maximum value throughout their partnership with UniSouk.
Role Overview
A CSM serves as the main liaison between sellers and various internal teams, advocating for seller needs and guiding them from onboarding to ongoing usage and growth on the UniSouk platform. They focus on understanding seller business models and pain points, proactively helping sellers optimise their experience with UniSouk's onboarding, sales automation tools, and ONDC network integration.
Key Responsibilities
Onboard new sellers, manage product setup, and provide training for the platform, ONDC and Amazon process adoption.
Conduct regular check-ins and business reviews to ensure sellers meet growth goals and satisfaction targets.
Address support issues promptly, ensure SLA compliance, and resolve escalations efficiently.
Collect and communicate seller feedback to product and ops teams for platform improvement.
Identify opportunities for cross-selling and upselling additional UniSouk offerings.
Develop success strategies to maximise seller retention, impact, and long-term engagement.
Track customer health metrics and report key seller outcomes to leadership.
Required Skills & Experience
1+ years in customer success, e-commerce SaaS, or account management roles, ideally with experience in onboarding B2B clients onto platforms like ONDC.
Strong communication and interpersonal skills; ability to build trusting relationships with founders, marketing heads, and operations teams.
Data-driven approach to process improvement and seller performance analysis.
Familiarity with CRM tools and custom onboarding process automation.
Problem-solving mindset and cross-functional collaboration capabilities.
- 
					
						Customer Success Manager
3 weeks ago
Surat, Gujarat, India, Gujarat LOGICWIND Full timeDesignation- Customer Success ManagerAbout the Job:To maintain solid relationships with the company's clients. To grow the company's revenue by ensuring that clients are satisfied with the services provided, identifying new business opportunities for clients, and attending all meetings, conventions, and training workshops. Apt in making proposals and...
 - 
					
						Customer Success Associate Level 2
6 days ago
Surat, Gujarat, India PropVIVO Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionPROPVIVO is a next-generation Property Management company with a mission to build a new paradigm in Community Association Management. We aim to nurture great communities while setting new industry benchmarks for Community Association Management. Our innovative approach and dedication to excellence help create harmonious and well-managed...
 - 
					
						Sales Business Development Manager
4 weeks ago
Surat, Gujarat, India, Gujarat Success Canvas Full timeCompany DescriptionSuccess Canvas aims to be a one-stop solution for the educational needs of children, parents, schools, and communities. With a wide range of products including educational toys, games, books, homeschooling kits, and consultation services, Success Canvas focuses on promoting 21st-century skills through hands-on, application-based solutions....
 - 
					
						Customer Relationship Manager
18 hours ago
Surat, Gujarat, India OptimumBrew Technology LLP Full time ₹ 6,00,000 - ₹ 12,00,000 per yearWe Are Hiring Customer Relationship ManagerWe are one of the best places to work. OptimumBrew Technology provides an opportunity for a Team Customer Relationship Manager job where you can grow your inner self, show your talents, get the best out of your own self. We believe in the invention of new processes that ease your work. The workplace at OptimumBrew...
 - 
					
						Customer Relationship Manager
3 days ago
Surat, Gujarat, India Optimumbrew Technology Full time ₹ 2,00,000 - ₹ 6,00,000 per yearMin. 0 to 2 years experienceSurat (GJ), IndiaAbout UsWe have a team of listeners, questioners, and collaborative problem-solvers. The team is smart, passionate, experienced, and polished. We are designers who get things done. Our league of superheroes includes 10+ certified Customer Relationship Managers.OptimumBrew is known as a process driven, adaptive and...
 - 
					
Customer Onboarding Executive
1 week ago
Surat, Gujarat, India SuviT Full time ₹ 2,00,000 - ₹ 6,00,000 per yearExperience: 1–3 YearsLocation: Surat (On-site)Department: Customer Success /After-SalesEmployment Type: Full-timeAbout Suvit is an AI-powered SaaS platform that helps businesses and accounting professionals automate their daily data entry and accounting operations with speed, accuracy, and intelligence.We're on a mission to simplify finance workflows and...
 - 
					
						Customer Relationship Manager
2 weeks ago
Surat, Gujarat, India Stratefix Professional Private Limited Full time ₹ 1,20,000 - ₹ 1,80,000 per yearCustomer Complaint ManagementHandle and resolve customer complaints related to elevator systems. Track issues and escalate when necessary. Resolution time, customer satisfaction ratingEnquiry ManagementProcess customer inquiries related to services, installations, and maintenance. Response time, quality of information providedCoordination with Head...
 - 
					
						Customer Relationship Manager
4 days ago
Surat, Gujarat, India Kay Pee Full time ₹ 2,40,000 - ₹ 4,20,000 per yearKey Responsibilities: Client Relationship Building: Regularly connect with existing customers to ensure they are satisfied with products/services and to keep them informed about new offerings. Site Visits & Customer Meetings: Personally visit top customers to maintain face-to-face relationships, understand challenges they're facing, and discuss...
 - 
					
						Customer Relationship Manager
2 days ago
Surat, Gujarat, India karma Vibes Full time ₹ 3,00,000 - ₹ 4,50,000 per yearJob Summary:We are looking for a dynamic and customer-focused CRM Sales Executive to handle client communication, follow-ups, and sales coordination. The ideal candidate should be proactive in managing leads, maintaining strong client relationships, and ensuring smooth sales processes from inquiry to order closure.Key Responsibilities:Manage daily inquiries...
 - 
					
						Assistant Manager Customer Relations
2 days ago
Surat, Gujarat, India Nanavati Toyota Full time ₹ 8,00,000 - ₹ 12,00,000 per yearJob description:Contact clients with interest in procuring automobiles to offer them sales dealsMaintain a list of new/existing customers and occasionally communicate with them to discuss business Job Summary:The Assistant Manager – Customer Relationship is responsible for supporting the Customer Relationship Manager in enhancing the overall customer...