Customer Onboarding Executive

1 week ago

Surat, Gujarat, India SuviT Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Experience: 1–3 Years

Location: Surat (On-site)

Department: Customer Success /After-Sales

Employment Type: Full-time

About Suvit

is an AI-powered SaaS platform that helps businesses and accounting professionals automate their daily data entry and accounting operations with speed, accuracy, and intelligence.

We're on a mission to simplify finance workflows and make automation accessible to every business.

If you are passionate about technology, customer relationships, and helping users get the best out of digital products, this role is for you

About the Role

We are looking for a Customer Onboarding Executive who will ensure a seamless onboarding journey for our customers after the sales process is complete. You will help customer set up their accounts, integrate tools like Tally, and guide them in using Suvit's automation features effectively.

Your goal: make customers feel confident, supported, and successful from day one.

Key Responsibilities

  • Act as the first point of contact for new customers after the sale is confirmed.
  • Manage the entire onboarding process — from account setup to successful implementation.
  • Assist clients in integrating Suvit with Tally or other accounting software.
  • Conduct training sessions and product demos to help users understand Suvit's automation tools.
  • Collaborate with the Sales, Support, and Product teams to ensure a smooth customer journey.
  • Monitor customer progress and follow up until onboarding completion.
  • Record client feedback, identify common challenges, and suggest improvements in the onboarding experience.
  • Maintain accurate records in CRM and ensure timely communication at each onboarding stage.
  • Transition clients smoothly to the Customer Success or Renewal team post-onboarding.

Requirements

  • Bachelor's degree in Business Administration, Commerce, Accounting, or related field.
  • 1–3 years of experience in client onboarding, implementation, or customer success — preferably in SaaS, accounting, or fintech domains.
  • Understanding of Tally ERP / accounting workflows is a plus.
  • Excellent communication and coordination skills.
  • Strong problem-solving attitude with customer empathy.
  • Experience with CRM tools (e.g., HubSpot, Zoho) will be an advantage.
  • Ability to manage multiple clients and deliver within deadlines.

Why Join

  • Be part of an AI-driven SaaS company revolutionizing the accounting world.
  • Work in a fast-paced, innovation-led culture where your ideas matter.
  • Opportunity to interact directly with business owners, CAs, and finance teams.
  • Growth-focused environment with continuous learning and recognition.

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