Customer Onboarding

2 weeks ago

Surat, Gujarat, India Naukri Hospitality Jobs Full time ₹ 2,00,000 - ₹ 6,00,000 per year

We are looking for a highly skilled and experienced Customer Onboarding & Support Executive to join our team in the hospitality industry. The ideal candidate will have 1-3 years of experience in customer onboarding and support, with a strong background in handling night shift operations.

Roles and Responsibility

  • Manage the onboarding process for new customers, ensuring seamless integration with our systems.
  • Provide exceptional customer support through various channels, including phone, email, and chat.
  • Collaborate with internal teams to resolve customer complaints and issues promptly.
  • Develop and maintain strong relationships with customers to ensure long-term satisfaction.
  • Analyze customer feedback to identify areas for improvement and implement changes.
  • Ensure compliance with company policies and procedures in all customer interactions.

Job Requirements

  • Proven experience in customer onboarding and support, preferably in the hospitality industry.
  • Strong communication and interpersonal skills are essential for building rapport with customers.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects.
  • Excellent problem-solving skills to analyze complex issues and develop creative solutions.
  • Familiarity with hospitality-specific software and systems is an asset.
  • Strong attention to detail to ensure accuracy and quality in all customer interactions.

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