Regional In Charge

1 day ago

Surat, Gujarat, India 8125b934-b00c-414e-9390-a1b68f5b92b7 Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Organizational Overview:

Yanolja Cloud Solution Pvt. Ltd. (YCS) is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.

With more than 480+ team members and 20+ years of experience, YCS currently serves 40,000+ customers across 170+ countries, supporting 50+ languages with 24/7 global support.

We have local teams in 15+ countries, including India, Thailand, Indonesia, the Philippines, Sri Lanka, South Africa, Tanzania, Uganda, the USA, Mexico, and more.

Role Summary:

We are seeking a proactive and customer-focused Regional Support Incharge to lead the Onboarding and Support operations for North India. The ideal candidate will oversee new client onboarding, ensure smooth transition to live usage, drive customer adoption, deliver high-quality support experiences, and prevent churn by maintaining long-term client relationships. The role requires close coordination with Sales, Product, and Central Support teams to ensure operational excellence and customer satisfaction in the assigned region.

Role & Responsibilities:

Lead end-to-end client onboarding for North India, ensuring smooth transition to live usage.

Drive product adoption and engagement to maximize customer satisfaction.

Deliver high-quality support experiences, resolving client queries efficiently and effectively.

Build and maintain long-term client relationships to minimize churn.

Collaborate closely with Sales, Product, and Central Support teams to ensure operational excellence.

Monitor and report on key metrics related to onboarding, support, and customer satisfaction.

Identify process improvement opportunities and implement best practices across the region.

Required Skills & Qualifications:

5-8 years of experience in customer onboarding, support, or operations, preferably in SaaS or technology solutions.

Strong customer-centric mindset with excellent problem-solving abilities.

Excellent communication and interpersonal skills.

Ability to manage multiple clients and priorities simultaneously.

Collaborative approach with cross-functional teams.

Proactive, organized, and detail-oriented.

Why Join Us:

Opportunity to work with a growing and dynamic team.

Direct impact on customer success and business growth.

Exposure to cross-functional operations and leadership opportunities.

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