Customer Relationship Manager
2 days ago
Customer Complaint Management
Handle and resolve customer complaints related to elevator systems. Track issues and escalate when necessary. Resolution time, customer satisfaction rating
Enquiry Management
Process customer inquiries related to services, installations, and maintenance. Response time, quality of information provided
Coordination with Head Technician
Report any new complaints or service requests to the Head Technician. Ensure effective communication. Number of complaints escalated, resolution time
CRM Reporting & Documentation
Maintain CRM records of customer feedback, complaints, and service requests. Generate reports on trends. Accuracy of documentation, report submission rate
Client Follow-Up
Follow up with clients after service requests to ensure satisfaction and gather feedback. Follow-up completion rate, customer feedback score
Elevator Industry Knowledge
Utilize knowledge of elevator industry and maintenance to assist customers and resolve concerns. Knowledge application effectiveness, customer trust level
Job Type: Full-time
Pay: ₹10, ₹15,000.00 per month
Work Location: In person
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