customer relationships executive

17 hours ago

Surat, Gujarat, India Anantam HR Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Job Title: Customer Relationship Executive – OEM

Job Summary:

We are seeking a proactive Customer Relationship Executive (OEM)
to manage client coordination, order processing, and reporting. The ideal candidate must possess strong communication skills, excellent follow-up ability, and advanced expertise in
Excel (Pivot, VLOOKUP, MIS reporting)
to ensure seamless execution of OEM requirements.

Key Responsibilities:

  • Act as the primary point of contact for OEM clients, ensuring clear and professional communication.
  • Manage end-to-end order processing – from order receipt to dispatch coordination.
  • Prepare and maintain OEM client data, reports, and trackers using advanced Excel tools.
  • Generate and share MIS reports, dashboards, and sales analyses for management decisions.
  • Coordinate with sales, production, logistics, and accounts teams to ensure timely execution.
  • Conduct regular follow-ups with clients and resolve queries effectively.
  • Document and analyze client feedback to enhance service quality and strengthen relationships.

Requirements:

  • Graduate in Business, Commerce, or related field.
  • 1–2 years of experience in
    customer relationship / client servicing
    (OEM or B2B preferred).
  • Proficiency in
    Excel (Pivot, VLOOKUP, MIS reporting mandatory).
  • Strong communication, interpersonal, and organizational skills.
  • Ability to multitask, prioritize, and manage OEM requirements efficiently.
  • Team-oriented with strong problem-solving and follow-up abilities.

Salary & Benefits:

  • Salary Range:
    ₹15,000 – ₹20,000 per month (based on skills & experience).
  • Opportunity to work with reputed OEM clients in the laminates industry.
  • Hands-on exposure to client servicing, data management, and cross-functional coordination.
  • Professional, supportive, and growth-oriented work culture.

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