Customer Relationship Manager

1 day ago

Surat, Gujarat, India Kay Pee Full time ₹ 2,40,000 - ₹ 4,20,000 per year

Key Responsibilities:

 Client Relationship Building: Regularly connect with existing customers to ensure they are satisfied with products/services and to keep them informed about new offerings.

 Site Visits & Customer Meetings: Personally visit top customers to maintain face-to-face relationships, understand challenges they're facing, and discuss upcoming needs or projects.

 Referral Generation: Systematically ask for referrals from satisfied customers and track these referrals through the CRM system to close new deals.

 Complaint Resolution: Act as the single point of contact for existing clients in case of any service issues, coordinate with internal teams to resolve problems quickly, and ensure a positive experience.

 CRM Management: Enter all customer data, interactions, and next steps into the CRM; use this database to track communications, orders, referrals, and satisfaction metrics.

Qualifications & Skills:

 Bachelor's/ Masters in Business, Marketing, or relevant field.

 Good interpersonal skills and a customer-centric mind-set.

 Ability to travel locally for client meetings.

Growth Path: CRM Executive → Key Account Executive → Client Relationship Manager

Job Type: Full-time

Pay: ₹20, ₹35,000.00 per month

Work Location: In person

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