Customer Relationship Manager

20 hours ago

Surat, Gujarat, India karma Vibes Full time

Job Summary:

We are looking for a dynamic and customer-focused CRM Sales Executive to handle client communication, follow-ups, and sales coordination. The ideal candidate should be proactive in managing leads, maintaining strong client relationships, and ensuring smooth sales processes from inquiry to order closure.

Key Responsibilities:

  • Manage daily inquiries from IndiaMART, TradeIndia, and other B2B platforms.
  • Follow up with potential clients via calls, emails, and WhatsApp.
  • Maintain customer records and lead data in CRM system.
  • Coordinate with production and dispatch teams for order updates.
  • Build long-term business relationships with clients and distributors.
  • Achieve monthly sales targets through effective customer engagement.
  • Handle quotation preparation, negotiation, and order finalization.
  • Conduct client feedback calls and post-delivery satisfaction checks.
  • Generate daily and weekly sales reports for management review.

Required Skills:

  • Excellent communication & follow-up skills (Hindi / English / Gujarati).
  • Strong knowledge of B2B sales and CRM tools (IndiaMART, Excel).
  • Good presentation and negotiation abilities.
  • Self-motivated and target-driven.
  • Basic computer proficiency (MS Office, WhatsApp Web, Email).

Qualification & Experience:

  • Minimum: Graduate (Any Stream)
  • Experience: 1–3 years in CRM / Inside Sales / Customer Relationship role
  • Industry Preference: Electrical / Industrial / B2B Sales / Manufacturing

Job Types: Full-time, Permanent

Pay: ₹10, ₹25,000.00 per month

Work Location: In person

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