Assistant Manager Customer Relations

2 days ago

Surat, Gujarat, India Nanavati Toyota Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job description:

  • Contact clients with interest in procuring automobiles to offer them sales deals

Maintain a list of new/existing customers and occasionally communicate with them to discuss business Job Summary:

The Assistant Manager – Customer Relationship is responsible for supporting the Customer Relationship Manager in enhancing the overall customer experience at the dealership. This role focuses on building long-term customer loyalty, ensuring satisfaction throughout the sales and after-sales processes, resolving issues efficiently, and contributing to customer retention initiatives.

Key Responsibilities:

  • Assist in managing daily customer relationship operations and inquiries, both in-person and via phone/email.
  • Support sales and service teams in delivering a consistent and high-quality customer experience.
  • Maintain contact with customers throughout the vehicle purchase and ownership lifecycle.
  • Handle customer complaints and concerns with professionalism and timely resolution.
  • Monitor customer feedback and satisfaction through surveys, follow-ups, and CRM tools.
  • Help implement customer loyalty programs and retention strategies.
  • Coordinate with departments (Sales, Service, Finance) to ensure seamless service.
  • Maintain accurate and updated customer records in the CRM system.
  • Support event planning and customer engagement initiatives (e.g., test drive events, appreciation days).
  • Train front-end staff on customer service protocols and dealership standards

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