Assistant Manager Customer Relations

2 days ago

Surat, Gujarat, India Nanavati Toyota Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job description:

  • Contact clients with interest in procuring automobiles to offer them sales deals

Maintain a list of new/existing customers and occasionally communicate with them to discuss business Job Summary:

The Assistant Manager – Customer Relationship is responsible for supporting the Customer Relationship Manager in enhancing the overall customer experience at the dealership. This role focuses on building long-term customer loyalty, ensuring satisfaction throughout the sales and after-sales processes, resolving issues efficiently, and contributing to customer retention initiatives.

Key Responsibilities:

  • Assist in managing daily customer relationship operations and inquiries, both in-person and via phone/email.
  • Support sales and service teams in delivering a consistent and high-quality customer experience.
  • Maintain contact with customers throughout the vehicle purchase and ownership lifecycle.
  • Handle customer complaints and concerns with professionalism and timely resolution.
  • Monitor customer feedback and satisfaction through surveys, follow-ups, and CRM tools.
  • Help implement customer loyalty programs and retention strategies.
  • Coordinate with departments (Sales, Service, Finance) to ensure seamless service.
  • Maintain accurate and updated customer records in the CRM system.
  • Support event planning and customer engagement initiatives (e.g., test drive events, appreciation days).
  • Train front-end staff on customer service protocols and dealership standards

  • Customer Relations Executive

    1 week ago

    Surat, Gujarat, India Triple constraint Consultancy Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Urgent requirement for Customer relationship executiveQualificationsInterpersonal Skills and Client Relations experienceCustomer Satisfaction and Customer Service skillsEffective Communication skillsStrong problem-solving and conflict resolution abilitiesAbility to work effectively in a team-oriented environmentPrevious experience in a customer relations or...

  • Customer Relations Manager

    2 days ago

    Surat, Gujarat, India Triple constraint Consultancy Full time ₹ 4,75,200 - ₹ 5,25,600 per year

    Urgent requirement Compliance in charge / Customer relationship executiveLocation: Surat -PiplodCtc:Upto 4.2 lpaExperience required: Min 3 yearsKey Responsibility: Overseeing the submission of documentation to regulatory authorities Good knowledge of excel / advanced excel Good interpersonal skills. Excellent communication and documentation skills Expert in...

  • Customer Relationship Manager

    2 weeks ago

    Surat, Gujarat, India Stratefix Professional Private Limited Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Customer Complaint ManagementHandle and resolve customer complaints related to elevator systems. Track issues and escalate when necessary. Resolution time, customer satisfaction ratingEnquiry ManagementProcess customer inquiries related to services, installations, and maintenance. Response time, quality of information providedCoordination with Head...

  • Assistant Logistics Manager

    1 week ago

    Surat, Gujarat, India Envision Scientific Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Position Summary:The Assistant Logistics Manager will support the planning, coordination, and monitoring of all logistics operations to ensure timely, cost-effective, and compliant movement of goods. The role requires strong coordination with vendors, transporters, warehouses, and internal departments to streamline supply chain efficiency and maintain...

  • Assistant

    6 days ago

    Surat, Gujarat, India Nilesh K Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionNilesh K is a retail company located at 1/2 Tulsi Terrace, 275 Shahid Bhagat Singh Road, Fort, Mumbai, Maharashtra, India. The company is known for its high-quality products and exceptional customer service. Nilesh K has built a strong reputation in the retail industry and continues to thrive in a competitive market. We are committed to...

  • Store Assistant

    2 days ago

    Surat, Gujarat, India SIAM CEMENT BIGBLOC CONSTRUCTION TECH. PVT LTD. Full time ₹ 4,20,000 per year

    Company Profile - Manufacturer of western wear, western dress & ladies' topJob Description: Assistant Store ManagerWe are looking for a proactive and organized Assistant Store Manager to join our team. This role combines store management, sales, production coordination, and brand development, offering a dynamic opportunity to grow with...

  • Assistant Manager

    1 week ago

    Surat, Gujarat, India Bajaj Finserv Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Debt Management Services - The WheelsSuratPosted On09 Sep 2025End Date09 Sep 2026Required Experience0 - 2 YearsBASIC SECTIONJob LevelGB02Job TitleAssistant Manager - Debt Management Services - The Wheels, UCF, UCFJob LocationCountryIndiaStateGUJARATRegionWestCitySuratLocation NameSuratTierTier 1SkillsSKILLACCOUNT MANAGEMENTDATA ANALYSISTREND...

  • Public Relations Manager

    2 weeks ago

    Surat, Gujarat, India Rayzon Solar Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Responsibilities:Develop and Execute PR StrategiesDesign and implement comprehensive public relations campaigns to enhance brand visibility and reputation.Align PR strategies with company goals and marketing initiatives.Media RelationsBuild and maintain strong relationships with journalists, editors, influencers, and media outlets.Serve as the primary...

  • Assistant Manager

    2 weeks ago

    Surat, Gujarat, India Goldi Solar Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesSupervise day-to-day production operations and assist in managing the production team.Monitor and ensure compliance with quality standards, safety guidelines, and manufacturing targets.Analyse production data and implement process improvements.Coordinate with other departments (quality, maintenance) to ensure smooth operations.Manage...

  • Assistant Zonal Manager

    4 weeks ago

    Surat, Gujarat, India Policybazaar Full time

    About Us:Policy Bazaar is India's leading online platform for insurance and financial services. We are committed to providing our customers with the best solutions while ensuring a seamless and transparent experience. We are expanding our on-ground sales team and seeking a dynamic professional to join us as Assistant Zonal Manager in the Health Insurance...