Service Associate Customer Support Insurance
17 hours ago
Company Description
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Role Description
This is a full-time on-site role for a Service Associate - Customer Support (Insurance) based in Bengaluru. The Service Associate will be responsible for assisting customers with insurance-related inquiries, resolving issues, and providing high-quality support to ensure customer satisfaction. Daily tasks include addressing customer questions via phone or email, processing insurance claims, and maintaining accurate records. The role also entails collaborating with internal teams to resolve escalated concerns and ensure efficient service delivery.
Qualifications
- Strong Interpersonal and Communication skills to effectively engage with customers and team members
- Proficiency in Analytical and Finance-related skills to handle insurance claims and provide accurate resolutions
- Customer Service expertise with a focus on resolving inquiries efficiently and ensuring a positive experience
- Exceptional problem-solving abilities and attention to detail
- Proficiency in using CRM software and other relevant tools is preferred
- Ability to work independently and handle multiple tasks effectively
- Bachelor's degree in a relevant field is an advantage
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