Insurance customer service

5 days ago

Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Company Description

Al Fahad Enterprises is a diversified business entity operating across various sectors. The company provides services in industries such as Tour & Travels and Organic Products, among others. Known for its customer-focused approach and commitment to quality, Al Fahad Enterprises strives to deliver excellence in all its offerings. The organization values innovation and aims to exceed customer expectations across its services.

Role Description

This is a full-time, on-site role for an Insurance Customer Service Representative located in Bengaluru. The role involves daily interactions with customers, addressing inquiries, resolving issues, and ensuring a seamless customer experience. Responsibilities include managing phone communication, maintaining excellent customer satisfaction, and providing support for insurance-related services while adhering to company policies and standards.

Qualifications

  • Skills in Customer Support, Customer Service, and resolving inquiries promptly and professionally
  • Proficiency in maintaining Customer Satisfaction and enhancing overall Customer Experience
  • Strong capabilities in Phone Etiquette and effective communication by phone
  • Ability to build relationships with customers and work in a team-oriented environment
  • Excellent problem-solving and interpersonal skills
  • Previous experience in the insurance industry is an advantage
  • Bachelor's degree or relevant experience in customer service is preferred

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