Customer Service Associate III-A1

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

This role will work more independently to provide low to medium complexity analytical support to various areas of the organization. In addition, the individual will be responsible for supporting several business processes that exist within the team. Project work includes, but not limited minor & major initiatives, basic to moderately complex data validation and other projects that are basic to moderately complex in nature.

• Summarizes documents and enters claim system notes
• Documents a claim file with notes, evaluations, and decision-making process
• Contacts third-party carrier to review liability and subrogation response, and obtains information regarding decision to reduce amount paid
• Monitors collection of subrogation recoveries and follows-up with third-party carrier as needed for subrogation payment

Education and Experience

• 0-18 months of related experience
• Bachelor's degree or equivalent experience

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• 0-18 months of experience; bachelor's degree preferred
• Intermediate proficiency in Microsoft Office suite
• Intermediate computer skills with Microsoft Office (Word, Excel, Outlook, PowerPoint) required
• Excellent verbal, written and interpersonal Communication skills
• Eye for detail and accurate preparation of Demand packages
• Excellent knowledge of Subrogation cycle
• Knowledge / Experience of Subrogation/Salvage is preferred
• Ability to utilize available tools to capture information pertaining to scope of damages associated with the loss
• Live through a continuous improvement culture and leverage tools and technology to enhance personal competencies and help meet org level goal

Primary Skills

Business Support, Client Facing, Consumer Protection, Quality Control (QC), Service Delivery

Shift Time

Recruiter Info

Annapurna

About Allstate

Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.