Customer Service Associate

1 day ago

Bengaluru, Karnataka, India Jobee Fie Full time ₹ 2,50,000 - ₹ 7,50,000 per year
Overview: The Customer Service Associate plays a crucial role in ensuring customer satisfaction and fostering positive relationships between the company and its clients. They are the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a seamless customer experience.Key Responsibilities:
  • Respond to customer inquiries via phone, email, and in-person
  • Provide information about products and services
  • Resolve customer complaints, issues, and concerns
  • Process orders, returns, and exchanges
  • Handle billing and payment inquiries
  • Maintain customer records and update account information
  • Escalate complex issues to the appropriate department
  • Ensure customer satisfaction and retention
  • Collaborate with other team members to improve customer service
  • Adhere to company policies and procedures
Required Qualifications:
  • High school diploma or equivalent
  • Proven customer service experience
  • Excellent communication skills
  • Proficiency in MS Office and CRM software
  • Strong problem-solving abilities
  • Ability to multitask and prioritize workload
  • Empathetic and patient demeanor
  • Ability to work in a team environment
  • Attention to detail and accuracy
  • Willingness to work flexible hours
  • Knowledge of customer service principles and practices
  • Ability to handle stressful situations professionally
  • Familiarity with company products and services
  • Positive attitude and proactive approach
  • Adaptability and willingness to learn

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