Customer Service and Sales Associate

6 days ago

Bengaluru, Karnataka, India Poochkoo - For Love of All Pets Full time ₹ 1,80,000 - ₹ 2,20,000 per year

Company:
Poochkoo

Location:
Bengaluru

About Us:

Poochkoo is a growing pet care brand based in Indiranagar, Bengaluru, dedicated to offering high-quality, compassionate, and reliable services for pets and their humans. From grooming and boarding to transportation and more, we strive to create joyful, stress-free experiences for pets and peace of mind for pet parents.

Job Summary:

We are looking for a passionate, empathetic, and proactive Customer Service & Sales Associate to join our vibrant team. In this role, you will serve as the primary link between our customers and on-ground teams (caretakers, groomers, drivers). You will handle customer queries with empathy, coordinate services to ensure smooth operations, and proactively engage in outbound communication to drive sales.

If you love animals, enjoy interacting with people, and thrive in a dynamic work environment, this role is for you

Key Responsibilities:

Customer Interaction & Coordination

  • Act as the first point of contact for all customer queries via phone, WhatsApp, email, or in-person.
  • You may have to meet customers in the centres, if required.
  • Manage bookings and daily service schedules with the on-ground team.
  • Provide real-time updates to customers about their pets' services, including delays or changes.
  • Handle feedback, queries, and complaints with empathy and professionalism.
  • Maintain accurate service records, logs, and customer details in Google Sheets and Appsheet.

Sales & Engagement

  • Make proactive outbound calls to follow up on leads, convert prospects into customers, and re-engage past customers.
  • Upsell and cross-sell Poochkoo's services to enhance customer experience and revenue.
  • Educate customers on available services and guide them to the best solutions for their pets' needs.

Requirements:

  • A genuine love for animals and a basic understanding of pet care.
  • Strong verbal communication skills in English (Hindi/Kannada or other languages are a plus).
  • Ability to remain calm and empathetic in challenging customer situations.
  • Basic computer proficiency (Google Workspace, spreadsheets, messaging tools).
  • Highly organized, proactive, and able to multitask in a fast-paced environment.
  • Prior experience in customer service in the pet care space is a plus.

Work Schedule

  • Timings: 9:00 AM - 6:00 PM
  • Working Days: 6 days a week, post probation 5 days a week
  • Week Off: Rotational (weekend offs not guaranteed, based on company requirements)

Compensation

₹18,000 – ₹22,000 per month (Negotiable for exceptional candidates)

Equal Opportunity Statement

At Poochkoo, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on gender, sexual orientation, age, disability, race, religion, or any other status.

  • RCM Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India CUSTOMER SERVICE,RCM Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    About Our Client They are a dynamic and rapidly expanding company dedicated to providing innovative technology solutions and services tailored to our clients' needs. Their mission is to collaborate closely with healthcare providers, leveraging automation and intelligence to overcome revenue cycle challenges and enhance reimbursements for patient care....

  • Associate Customer Service

    2 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time

    Salary upto 5Role DescriptionThis is a full-time on-site role for an Associate Customer Service (Healthcare) position located in Bengaluru. The Associate Customer Service role involves handling customer inquiries, providing exceptional customer support, ensuring customer satisfaction, and maintaining proper phone etiquette. The associate will be responsible...

  • Customer Service Associate

    2 weeks ago

    Bengaluru, Karnataka, India Clean Harbors Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    About Clean HarborsClean Harbors Inc. ) is a NYSE listed US based $4.3 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim, who today remains the company's Chairman and CEO.Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a...

  • Customer Service Associate

    6 days ago

    Bengaluru, Karnataka, India Chai Point Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job Title: Customer Service AssociateJob Summary: We are looking for a dynamic and customer-focused professional to join our team as a Customer Service Associate. The role will involve managing customer interactions through inbound calls as well as handling queries, complaints, and feedback received via social media platforms. The ideal candidate should...

  • Customer Service Associate

    2 days ago

    Bengaluru, Karnataka, India Eteam Full time

    Hi,Greetings from eTeamJob Title: Customer Service Associate English & BengaliLocation: Electronic City Phase II, Bangalore, KarnatakaEmployment Type: Permanent | Work from OfficeAbout the RoleWe are looking for enthusiastic and customer-focused Customer Service Associates with excellent communication skills in English and Bengali.The ideal candidate will...

  • Sales Associate Service

    1 week ago

    Bengaluru, Karnataka, India Otis Elevator Co. Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Date Posted: Country:IndiaLocation:MK Towers, #27, Longford Road, Shanti Nagar,Bangalore , IndiaJob Title- IND-SP-R-25-160Sales Associate, ServiceRole OverviewWould you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation, Diversity and Employee Opportunity?Otis is growing and we are recruiting a Service...

  • CSA (Customer Service Associate)

    6 days ago

    Bengaluru, Karnataka, India nybinfotech Full time ₹ 2,70,000 - ₹ 3,20,000 per year

    We are hiring Customer Service Associates – Voice Support for our Bangalore office (Work from Office). If you have excellent communication skills and are looking to build a strong career in customer service, this is a great opportunity for youPosition: Customer Service Associate – Voice SupportLocation: Bangalore (WFO)Salary: ₹2.7 LPA for Freshers |...

  • Customer Service Associate

    4 days ago

    Bengaluru, Karnataka, India Danaher Corporation Full time

    Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Cytiva, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique...

  • Sales Associate

    2 weeks ago

    Bengaluru, Karnataka, India Aionion Capital Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a Sales Associate, based in Bengaluru. The Sales Associate will be responsible for building and maintaining client relationships, identifying potential leads, and facilitating sales opportunities. Responsibilities include understanding customer needs,...

  • Sales Associate

    1 week ago

    Bengaluru, Karnataka, India Prewel Labs Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionPrewel Labs is a leading provider of testing services, specializing in Pharma Testing, Medical Device Testing, Food Testing, Water Testing, Indoor Air Quality Testing, and Utilities Testing. Our team of pharmaceutical experts delivers customized solutions for diverse challenges and serves as a one-stop contact for consulting and testing...