Customer Care Representative

4 days ago

Ahmedabad, Gujarat, India Jekson Vision Full time ₹ 2,00,000 - ₹ 5,00,000 per year
  • Customer Query handling & Support to resolve all technical issues
  • Resolve all the technical & Non technical issue online.
  • Maintain a complete pre-installation checklist and checklist of all the installation done

at customer place and to provide the copy of the same to Sales & CCD Synchronize

the same to be used as reference

  • Provide Technical Support to Customers and Onsite Engineers
  • Reproducing Customer Issue: For all the expected solutions given to customer and

the issue still continues /or new issue arise to reproduce the customer issue by

setting all parameter same as at Customer site and to resolve the issue in

coordination with development team.

  • Reply to mails (related to Central region) on support ID / forward to concern team.
  • In-absence of Service Manager to make action plan and sent it to customer and

doing necessary formalities to send the Engineer on site after coordinating/Informing

Service Manager

  • Material Follow-up if required for engineer
  • Coordinating with Engineer and Customer to process engineer visit , like proving

contact details of each-other to both service engineer and Customer

  • Coordinating with Engineers when on site and provide them with documents as and

when pre-installation form, RMA

  • Generating tickets and intimating the same to engineer and customer in writing
  • Ticket closure with all required documents with closure mail to customer for

confirmation.

Customer Care Representative

2

  • Updating active tickets and sending open tickets details to all senior service engineer

and Service manager on weekly or fortnightly basis with reminders for sending

pending MOMs

  • Providing Password to all engineers as and when required either by phone of SMS.
  • Co-ordination with Embedded team, development Team, IT Team and PHP team

(Licence Related) and CCD Team.

  • In absence for any support team member to help the service manager in handling

the region and following instruction of Service Manager for the same.

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