Ecommerce Customer Care Representative

6 hours ago

Ahmedabad, Gujarat, India beBeeCare Full time ₹ 4,00,000 - ₹ 6,00,000
Customer Service Representative

We are seeking a proactive and customer-focused individual to handle customer care calls, resolve queries, process orders from our e-commerce platform, and ensure excellent post-sales support.

Key Responsibilities:
  • Handle inbound and outbound customer care calls in a professional and polite manner.
  • Address customer queries, complaints, and requests promptly.
  • Process and manage customer orders via our e-commerce platform.
  • Track and update order status, shipping details, and returns/refunds where applicable.
  • Coordinate with internal teams for order fulfillment.
  • Maintain records of customer interactions and transactions.
  • Provide feedback to improve customer service processes.
  • Ensure a high level of customer satisfaction and build long-term relationships.
Requirements:
  • Minimum 1 year of experience in customer care/call handling (e-commerce preferred).
  • Familiarity with Shopify or similar e-commerce platforms is a must.
  • Excellent verbal and written communication skills (Hindi & English required).
  • Strong problem-solving ability and customer-first approach.
  • Basic computer knowledge (MS Office, Email, CRM tools).
  • Ability to multitask and handle pressure in a fast-paced environment.
What We Offer:

A competitive salary package, opportunities for growth and development, and a dynamic work environment that values teamwork and innovation.

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