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Customer Service Representative
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Job Description – Customer Support Executive (E-commerce)
We are looking for a professional individual with experience in e-commerce and platforms like Shopify & Shiprocket. The role requires someone who can provide excellent customer service and handle multiple tasks while staying focused on the customer.
Minimum Experience: 1 year in e-commerce/customer service.
Responsibilities:
- Be available for customer support via Call/WhatsApp/Chat/Email from 10 AM to 7 PM.
- Understand our business and products, and represent the company to clients with care.
- Handle customer queries from different platforms (Website, Amazon, etc.).
- Coordinate with courier companies to ensure timely delivery of shipments.
- Provide technical support and guidance on products.
- Communicate professionally via phone and email.
Skills Required:
- Excellent communication skills (spoken & written)
- Creative thinking and problem-solving ability
- Patience and ability to engage customers in conversation
- Strong interpersonal skills
- Self-motivated, energetic, and professional
Job Type: Full-time
Pay: ₹10, ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid time off
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- How Many Years of Relevant Experience You have in Customer Service Representative?
Language:
- English (Preferred)
- Hindi (Preferred)
Location:
- Ahmedabad, Gujarat (Preferred)
Work Location: In person
