Customer Service Representative

2 weeks ago

Ahmedabad, Gujarat, India Eclat Globlabiz LLP Full time ₹ 2,40,000 - ₹ 14,40,000 per year

Job Description – Customer Support Executive (E-commerce)

We are looking for a professional individual with experience in e-commerce and platforms like Shopify & Shiprocket. The role requires someone who can provide excellent customer service and handle multiple tasks while staying focused on the customer.

Minimum Experience: 1 year in e-commerce/customer service.

Responsibilities:

  • Be available for customer support via Call/WhatsApp/Chat/Email from 10 AM to 7 PM.
  • Understand our business and products, and represent the company to clients with care.
  • Handle customer queries from different platforms (Website, Amazon, etc.).
  • Coordinate with courier companies to ensure timely delivery of shipments.
  • Provide technical support and guidance on products.
  • Communicate professionally via phone and email.

Skills Required:

  • Excellent communication skills (spoken & written)
  • Creative thinking and problem-solving ability
  • Patience and ability to engage customers in conversation
  • Strong interpersonal skills
  • Self-motivated, energetic, and professional

Job Type: Full-time

Pay: ₹10, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid time off

Ability to commute/relocate:

  • Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • How Many Years of Relevant Experience You have in Customer Service Representative?

Language:

  • English (Preferred)
  • Hindi (Preferred)

Location:

  • Ahmedabad, Gujarat (Preferred)

Work Location: In person

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