Customer Service Representative

2 days ago

Ahmedabad, Gujarat, India Medusind Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Company Description

Medusind is a leading provider of medical and dental billing and revenue cycle management services, helping healthcare organizations maximize revenue and reduce operational costs. With a team of over 3,000 dedicated experts, including certified coders and experienced personnel, Medusind delivers tailored, client-focused services leveraging cutting-edge technology. The company serves more than 6,000 healthcare providers across all specialties and operates from 12 locations in the US and India. Medusind is ISO 27001 Certified and HIPAA-compliant, ensuring secure and efficient solutions. By combining advanced technology tools with a commitment to customer satisfaction, Medusind improves efficiency and profitability for medical practices and institutions.

Role Description

This is a full-time, on-site role for a Customer Service Representative located in Ahmedabad. The role includes addressing customer inquiries, providing exceptional support, and ensuring customer satisfaction. Responsibilities also involve resolving issues effectively and contributing to an enhanced customer experience. As a key point of contact, you will maintain a professional demeanor and deliver timely and accurate solutions to customers.

Qualifications

  • Proficiency in Customer Service, Customer Support, and Customer Satisfaction
  • Ability to enhance Customer Experience and ensure high-quality interactions
  • Strong communication, problem-solving, and interpersonal skills
  • Detail-oriented, with the ability to manage multiple tasks effectively
  • Experience in the healthcare or billing industry is a plus
  • Bachelor's degree or equivalent experience preferred

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