Customer Service Representative

1 day ago

Ahmedabad, Gujarat, India Engage Experts International Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Job Title:
Customer Service Representative.

Location:
Iscon Elegance, Prahlad Nagar, Ahmedabad, Gujarat

Shift Timing:
6:30 PM – 3:30 AM (India Standard Time).

Working Days:
Monday to Friday.

About Company

Our client offers modular kitchen and interior solutions, combining design, quality products, and installation services. They focus on in-home consultations, custom kitchen designs, and project execution.

As a Customer Service Representative, you will be the frontline support connecting customers with our design, sales, and installation teams during evening/night hours, ensuring customer satisfaction and timely resolution of queries.

Key Responsibilities


•Receive and respond to inbound client queries related to kitchen designs, consultations, product specifications, pricing, installations, and after-sales service.


•Follow up on leads and client inquiries generated during evening hours; coordinate with the sales/design team to set up in-home visits or consultations.


•Provide accurate information about Express Kitchens' product offerings, pricing, promotions, and service terms.


•Log support tickets or requests, escalate issues to design, operations, or installation teams, and track resolution until closure.


•Maintain CRM or client database with up-to-date interaction records, feedback, and status updates.


•Assist clients over calls, email, or chat in a polite, professional manner during off-hours.


•Collaborate with on-ground teams (designers, installation, operations) for smooth handoffs and ensure client expectations are met.


•Identify recurring customer issues or feedback and propose process improvements to enhance client support.

Skills & Competencies


•Excellent verbal and written communication skills in English .


•Strong listening and customer empathy.


•Ability to remain calm under pressure and resolve issues effectively.


•Basic computer skills: CRM tools, MS Office, email, chat platforms.


•Problem-solving aptitude and attention to detail.


•Work ethic and reliability in working night shifts.

Eligibility & Qualifications


•Education: Bachelor's degree (any discipline).


•Experience: Minimum 2 years of experience in customer service.


•Willingness to work in the 6:30 PM to 3:30 AM shift.


•Ability to work independently and in a team.


•Comfortable handling multiple calls and tasks simultaneously.

Why Join Us?


•Be part of a growing modular interiors brand.


•Opportunity to learn product knowledge, client handling, and internal coordination.

How to Apply:

Send your resume to

or WhatsApp at

  • Customer Service Representative

    1 week ago

    Ahmedabad, Gujarat, India the EleFant Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionEleFant is India's first Mobile App based toy library that focuses on children's growth and development through toys and books in an affordable and sustainable manner. Our mission is to surprise kids with fun and educational toys to support their overall growth.Role DescriptionThis is a full-time on-site role as a Customer Delight...

  • Fresher Customer Service Representative

    2 weeks ago

    Ahmedabad, Gujarat, India Avalanche High-Tech Enterprise Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAvalanche High-Tech Enterprise is a comprehensive online platform that seamlessly integrates recruitment services, IT solutions, and product development to meet all your business needs. Our platform is designed to connect organizations with top-notch talent through advanced tools and algorithms, ensuring the perfect fit for every team. We...

  • Customer Service Representative

    1 week ago

    Ahmedabad, Gujarat, India Eclat Globlabiz LLP Full time ₹ 2,40,000 - ₹ 14,40,000 per year

    Job Description – Customer Support Executive (E-commerce)We are looking for a professional individual with experience in e-commerce and platforms like Shopify & Shiprocket. The role requires someone who can provide excellent customer service and handle multiple tasks while staying focused on the customer.Minimum Experience: 1 year in e-commerce/customer...

  • Customer Service Representative

    1 week ago

    Ahmedabad, Gujarat, India, Gujarat the EleFant Full time

    Company Description EleFant is India's first Mobile App based toy library that focuses on children's growth and development through toys and books in an affordable and sustainable manner. Our mission is to surprise kids with fun and educational toys to support their overall growth. Role Description This is a full-time on-site role as a Customer Delight...

  • Customer Service Representative

    6 days ago

    Ahmedabad, Gujarat, India SUNSHINE MANPOWER SOLUTION AND SERVICES Full time ₹ 3,75,000 per year

    Ahmedabad, Faridabad, KolkataLink CopiedRSS FeedJob Tittle - Customer Service Representative (Health Care Industry).Job Location - Ahmedabad , Faridabad , Kolkata.Experience - 2-3 years experience in sales / marketing and healthcare industry.Key Responsibilities –Providing correct & effective communication to existing & prospective customers about products...

  • Customer Service Representative

    7 days ago

    Ahmedabad, Gujarat, India Advantmed Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Hello Connections,About AdvantmedFounded in 2005 and based in Santa Ana, California, Advantmed LLC is a healthcare information management company that provides healthcare organizations with the solutions they need to elevate their financial and clinical performance. Our transparent, innovative risk adjustment and quality improvement solutions drive better...

  • Customer Service Representative

    5 days ago

    Ahmedabad, Gujarat, India Sunshine Manpower Full time ₹ 30,00,000 - ₹ 36,00,000 per year

    Tittle - Customer Service Representative (Health Care Industry).Job Location - Ahmedabad (west).Experience - 2-3 years experience in sales / marketing and healthcare industry.Key Responsibilities –Providing correct & effective communication to existing & prospective customers about products & their applications in various steps.Developing long-term...

  • Chat Customer Service Representative

    2 weeks ago

    Ahmedabad, Gujarat, India TTEC Full time ₹ 2,00,000 - ₹ 2,50,000 per year

    Chat Customer Service Representative - Bengal CampusBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Chat Customer Service Representative working on site in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba), you'll be a part of bringing humanity to business....

  • Chat Customer Service Representative

    7 days ago

    Ahmedabad, Gujarat, India TTEC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Chat Customer Service Representative - Bhubaneshwar CampusBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Chat Customer Service Representative working on site in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba), you'll be a part of bringing humanity to business....

  • Chat Customer Service Representative

    1 week ago

    Ahmedabad, Gujarat, India TTEC Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Chat Customer Service Representative - Guwahati, Assam Walk-in DriveYour potential has a place here with TTECs award-winning employment experience. As a Chat Customer Service Representative working on site in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba), you'll be a part of bringing humanity to business....