Customer Service Representative

1 week ago


Ahmedabad, Gujarat, India WEpaint Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Company Description

D2C Furniture Brand

Role Description

This is a full-time on-site role for a Customer Service Representative based in Ahmedabad. The responsibilities include addressing customer inquiries, delivering outstanding customer service, ensuring customer satisfaction, and enhancing the overall customer experience. The role also entails providing timely and accurate information to customers and resolving their queries or complaints with professionalism.

Qualifications

Note - 8 in 10 our customer prefering English as Communication language via WhatsApp, Webchat, E-commerce Buyer Seller Panel ( Amazon, Flipkart )

  • Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
  • Strong understanding and ability to enhance Customer Experience
  • Ability to handle Customer Service Representatives effectively and collaboratively
  • Strong communication, problem-solving, and interpersonal skills
  • Proficiency in using CRM software and other customer service tools is a plus
  • Ability to work in a fast-paced environment and prioritize tasks efficiently
  • Previous experience in customer service roles is an advantage
  • Bachelor's degree or equivalent qualification is preferred


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