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Customer Support Executive

3 weeks ago

Tirupati, India QO-BOX Private Limited Full time

**Responsibilities**:

- Address customer queries, concerns, and complaints effectively, ensuring quick resolution.
- Ensure all customer interactions are logged and documented accurately in the system.
- Guide customers in using our products/services and troubleshoot any issues they may encounter.
- Collaborate with internal teams to resolve customer issues and provide timely updates to customers.
- Continuously strive to improve customer satisfaction and service quality.

**Qualifications**:

- Excellent verbal and written communication skills in English, Telugu, and Hindi.
- Prior experience in a customer support role is a plus.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Friendly, empathetic, and patient demeanor when interacting with customers.
- Ability to work in a team-oriented environment.

**Preferred Skills**:

- Experience in a customer service position or call center environment.
- Knowledge of CRM tools and support ticketing systems.
- A positive attitude with a passion for customer service.

**Job Types**: Full-time, Fresher

Pay: ₹5,000.00 - ₹6,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 8078218331