Customer Support Executive

2 days ago

Tirupati, Andhra Pradesh, India Young Minds Technology Solutions Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Work Type: Work from Office

Roles & Responsibilities:

  • Handle inbound and outbound customer queries regarding our software products via phone, email, and chat.
  • Provide technical assistance, troubleshooting, and solutions to client issues in a timely manner.
  • Work closely with the technical team to escalate and resolve complex issues.
  • Document customer interactions, feedback, and resolutions in the CRM system.
  • Guide customers on software installation, features, and usage.
  • Ensure customer satisfaction by providing prompt and efficient support.
  • Assist in preparing FAQs, user manuals, and helpdesk content.

Requirements:

Education: Any graduate (preferred in IT, Computer Science, or related fields).

Experience: 1-3 years of experience in customer support, preferably in a software/IT product company.

Language Proficiency: Must be fluent in at least one or more languages (Hindo,Tamil, Telugu, Kannada, and Malayalam) along with English.

Technical Knowledge: Basic understanding of software applications, troubleshooting, and IT support.

Soft Skills: Strong communication, problem-solving, and customer-handling skills.

Tools: Experience with CRM software, ticketing systems, and remote desktop tools is a plus

Apply now on or

HR), ,

Disclaimer :

During the course of your candidature and/or on successful conversion to employment, the Company may retain a third party to conduct a background check on you covering, among other things, your education, previous employment(s), achievements listed on your resume/CV, criminal history, etc. By applying to any job you hereby agree to execute such forms as may be required by the Company and/or the third party to facilitate such background checks. You also acknowledge and agree that your employment with YMTS,INDIA is subject to your receiving a clean background verification report. YMTS INDIA reserves the right to revoke your offer and/or terminate your employment on the basis of an adverse report.

Interview
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Application

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SHORTLISTING

A recruiter/technical panel will screen your application and if your credentials match with our requirement, we will contact you for further details

TECHNICAL INTERVIEW

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HR INTERVIEW

Here is our chance to get to know each other better. We try to understand your career goals, skills, strengths, passion etc. You can quiz the recruiter anything you would like to know about the organization

Offer roll-out

Finally, if you are successful, an offer is rolled out along with compensation structure and other rules related to employment at Youngmings

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