Customer Support Executive

10 hours ago

Tirupati, Andhra Pradesh, India Young Minds Technology Solutions Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Work Type: Work from Office

Roles & Responsibilities:

  • Handle inbound and outbound customer queries regarding our software products via phone, email, and chat.
  • Provide technical assistance, troubleshooting, and solutions to client issues in a timely manner.
  • Work closely with the technical team to escalate and resolve complex issues.
  • Document customer interactions, feedback, and resolutions in the CRM system.
  • Guide customers on software installation, features, and usage.
  • Ensure customer satisfaction by providing prompt and efficient support.
  • Assist in preparing FAQs, user manuals, and helpdesk content.

Requirements:

Education: Any graduate (preferred in IT, Computer Science, or related fields).

Experience: 1-3 years of experience in customer support, preferably in a software/IT product company.

Language Proficiency: Must be fluent in at least one or more languages (Hindo,Tamil, Telugu, Kannada, and Malayalam) along with English.

Technical Knowledge: Basic understanding of software applications, troubleshooting, and IT support.

Soft Skills: Strong communication, problem-solving, and customer-handling skills.

Tools: Experience with CRM software, ticketing systems, and remote desktop tools is a plus

Apply now on or

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Disclaimer :

During the course of your candidature and/or on successful conversion to employment, the Company may retain a third party to conduct a background check on you covering, among other things, your education, previous employment(s), achievements listed on your resume/CV, criminal history, etc. By applying to any job you hereby agree to execute such forms as may be required by the Company and/or the third party to facilitate such background checks. You also acknowledge and agree that your employment with YMTS,INDIA is subject to your receiving a clean background verification report. YMTS INDIA reserves the right to revoke your offer and/or terminate your employment on the basis of an adverse report.

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Application

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SHORTLISTING

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TECHNICAL INTERVIEW

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HR INTERVIEW

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Offer roll-out

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