Desktop Support Engineer

2 days ago

Tirupati, Andhra Pradesh, India Young Minds Technology Solutions Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Work Type: Full Time - Work From Office

Roles & Responsibilities:

Key Responsibilities:

  • Provide first-line technical support for desktops, laptops, printers, and other peripherals.
  • Install, configure, and maintain operating systems (Windows, macOS, Linux) and applications.
  • Troubleshoot hardware, software, and network-related issues, ensuring minimal downtime.
  • Respond to user inquiries via phone, email, or in-person and log incidents in the ticketing system.
  • Set up and manage user accounts, permissions, and access rights within IT systems.
  • Perform routine maintenance, updates, and patches for systems and applications.
  • Assist in setting up and maintaining IT infrastructure, including LAN, WAN, and Wi-Fi networks.
  • Provide technical support for remote employees and troubleshoot VPN and remote desktop issues.
  • Assist with IT asset inventory and procurement of hardware/software.
  • Document IT procedures, technical issues, and resolutions for future reference.
  • Coordinate with third-party vendors for hardware repairs and warranty claims.
  • Ensure cybersecurity best practices are followed and assist in IT security measures.
  • Train end-users on software and hardware functionalities as needed.

Requirements:

Qualifications & Skills:

  • Education: Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
  • Experience: 0-1 year of experience in IT support or a similar role.
  • Strong knowledge of Windows, macOS, and Linux operating systems.
  • Familiarity with Microsoft 365, Active Directory, and IT service management tools.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
  • Excellent troubleshooting and problem-solving skills.
  • Good communication and interpersonal skills to assist non-technical users.
  • Ability to work independently and as part of a team.
  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation (preferred).

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Disclaimer :

During the course of your candidature and/or on successful conversion to employment, the Company may retain a third party to conduct a background check on you covering, among other things, your education, previous employment(s), achievements listed on your resume/CV, criminal history, etc. By applying to any job you hereby agree to execute such forms as may be required by the Company and/or the third party to facilitate such background checks. You also acknowledge and agree that your employment with YMTS,INDIA is subject to your receiving a clean background verification report. YMTS INDIA reserves the right to revoke your offer and/or terminate your employment on the basis of an adverse report.

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