Desktop Support Engineer

11 hours ago

Tirupati, Andhra Pradesh, India Young Minds Technology Solutions Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Work Type: Full Time - Work From Office

Roles & Responsibilities:

Key Responsibilities:

  • Provide first-line technical support for desktops, laptops, printers, and other peripherals.
  • Install, configure, and maintain operating systems (Windows, macOS, Linux) and applications.
  • Troubleshoot hardware, software, and network-related issues, ensuring minimal downtime.
  • Respond to user inquiries via phone, email, or in-person and log incidents in the ticketing system.
  • Set up and manage user accounts, permissions, and access rights within IT systems.
  • Perform routine maintenance, updates, and patches for systems and applications.
  • Assist in setting up and maintaining IT infrastructure, including LAN, WAN, and Wi-Fi networks.
  • Provide technical support for remote employees and troubleshoot VPN and remote desktop issues.
  • Assist with IT asset inventory and procurement of hardware/software.
  • Document IT procedures, technical issues, and resolutions for future reference.
  • Coordinate with third-party vendors for hardware repairs and warranty claims.
  • Ensure cybersecurity best practices are followed and assist in IT security measures.
  • Train end-users on software and hardware functionalities as needed.

Requirements:

Qualifications & Skills:

  • Education: Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
  • Experience: 0-1 year of experience in IT support or a similar role.
  • Strong knowledge of Windows, macOS, and Linux operating systems.
  • Familiarity with Microsoft 365, Active Directory, and IT service management tools.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
  • Excellent troubleshooting and problem-solving skills.
  • Good communication and interpersonal skills to assist non-technical users.
  • Ability to work independently and as part of a team.
  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation (preferred).

Apply now on or

HR), ,

Disclaimer :

During the course of your candidature and/or on successful conversion to employment, the Company may retain a third party to conduct a background check on you covering, among other things, your education, previous employment(s), achievements listed on your resume/CV, criminal history, etc. By applying to any job you hereby agree to execute such forms as may be required by the Company and/or the third party to facilitate such background checks. You also acknowledge and agree that your employment with YMTS,INDIA is subject to your receiving a clean background verification report. YMTS INDIA reserves the right to revoke your offer and/or terminate your employment on the basis of an adverse report.

Interview
Process
Application

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SHORTLISTING

A recruiter/technical panel will screen your application and if your credentials match with our requirement, we will contact you for further details

TECHNICAL INTERVIEW

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HR INTERVIEW

Here is our chance to get to know each other better. We try to understand your career goals, skills, strengths, passion etc. You can quiz the recruiter anything you would like to know about the organization

Offer roll-out

Finally, if you are successful, an offer is rolled out along with compensation structure and other rules related to employment at Youngmings

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