Customer Support Executive

2 weeks ago

Tirupati, Andhra Pradesh, India QO-BOX Private Limited Full time ₹ 80,000 per year

Roles & Responsibilities

Step 1: Enquiry Leads Received

  • Source: Missed Call, WhatsApp updated
  • Source: Branding & Promotions updated

All enquiries into App

Lead Handling by Executive

  • Executive will call the enquiry leads
  • Each lead will be marked as one of the following:
  • Invalid
  • Callback Required
  • Scheduled Appointment
  • All leads will be pushed to the Leads pool

Callback Process:

  • Executives will make callback attempts thrice a week (sun, wed, fri).
  • If contact is established → create lead and proceed to scheduling.
  • If still unreachable after attempts → mark as Invalid.

Schedule Sharing. In-house Services (Cleaning, etc.)

Job Execution & Closure

Other Activities

  • Reschedules: Handled and updated by Executives.
  • Complaints: Any issues raised during feedback calls will be updated to the Execution Team, and a new call/visit will be scheduled accordingly. .

Graduate/12th Pass with relevant experience in customer service.

Work from Home

Preferred languages Telugu & Tamil

should have laptop

Preferred from Tirupati itself

office timing 9 AM to 6 PM

weekly off - 1 day

Job Type: Full-time

Pay: From ₹8,000.00 per month

Application Question(s):

  • You have your own Laptop?
  • Do you speak Telugu & Tamil?
  • Total Years of Experience in customer support executive?
  • Are you willing to work with salary of 8000 per month?

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