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Customer Support Executive

2 weeks ago

Tirupati, India 7Protech Full time

**Roles and Responsibilities:1. Customer Interaction & Assistance**
- Act as the first point of contact for customers, ensuring a positive interaction every time.
- Understand customer needs and provide appropriate solutions and alternatives.

**2. Issue Resolution**
- Identify and assess customer issues and complaints accurately.
- Escalate complex queries to appropriate departments while ensuring the customer is informed.
- Follow up on unresolved issues to ensure timely resolution and customer satisfaction.

**3. Documentation & Reporting**
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Generate reports on customer feedback and recurring issues for improvement opportunities.
- Update internal databases with customer information and service details.

**4. Product/Service Knowledge**
- Stay updated with product knowledge, company policies, and new services.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Educate customers on product usage, features, and benefits.

**5. Quality Assurance**
- Meet personal/customer service team targets and call-handling quotas.
- Ensure high levels of customer satisfaction through excellent service.
- Participate in team meetings and training sessions for continuous improvement.

**6. Customer Retention & Loyalty**
- Proactively reach out to customers to ensure satisfaction and promote loyalty.
- Identify opportunities for up-selling or cross-selling products and services.
- Gather customer feedback and suggest improvements to products or services.

**Key Skills Required**:

- Strong communication and interpersonal skills
- Problem-solving mindset and attention to detail
- Ability to multitask and manage time effectively
- Patience, empathy, and a customer-centric attitude
- Familiarity with CRM systems and practices
- Adaptability and resilience under pressure

Pay: From ₹12,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Morning shift

Work Location: In person

**Speak with the employer**
+91 8886558111