Customer Support Executive
3 weeks ago
- Customer Support Executive CSE Department Customer Experience Tele-Consultation Operations Location Insert Location Remote Reports To Customer Support Lead Operations Manager Job Summary The Customer Support Executive at AAU Tele-consultation plays a crucial role in ensuring patients receive timely accurate and compassionate assistance throughout their tele-consultation journey This position requires handling inbound and outbound communication managing appointments coordinating between patients and doctors and maintaining the highest standards of privacy and data security Key Responsibilities1 Patient Enquiry Lead Management Handle inbound patient queries via call chat email and WhatsApp with professionalism and empathy Categorize each enquiry as New Lead Follow-up or Scheduled Consultation Record and update all patient details accurately in the CRM Provide first-level support by explaining AAU s tele-consultation process doctor availability and platform features 2 Appointment Scheduling Coordination Coordinate and schedule appointments between patients and licensed medical practitioners Share confirmed details with patients including - Doctor Name - Appointment Date Time - Consultation Mode Video Phone - Payment Status - Follow-up Instructions Ensure reschedules cancellations or changes are promptly updated in the system Notify the medical and technical teams of all scheduled consultations to ensure readiness 3 Consultation Tracking Closure Monitor live consultations and follow up post-session to confirm successful completion Ensure that prescription and consultation summaries are delivered to patients as per compliance guidelines Collect patient feedback post-consultation to measure satisfaction and identify areas of improvement Update the CRM to mark completed consultations and log related actions feedback issues etc 4 Data Security Compliance Handle all patient information with confidentiality and integrity Immediately report any data breach or security concern to the Compliance Officer Follow all standard operating procedures related to access control audit logging and data protection 5 Quality Feedback Management Track and report daily metrics such as calls handled appointments booked reschedules and feedback received Ensure a 98 patient satisfaction benchmark is maintained in line with AAU s service excellence standards Escalate complex or unresolved patient concerns to higher-level support or medical teams Collaborate with the Quality Team for continuous process improvement Skills Qualifications Graduate in any discipline preferred healthcare life sciences or business 1-3 years of experience in customer service telehealth or healthcare BPO environments Excellent verbal and written communication skills in English and regional languages Strong interpersonal and problem-solving skills with a patient-first attitude Good knowledge of CRM or healthcare management systems Familiarity with tele-consultation appointment scheduling and basic medical terminology preferred Work Schedule 6 days a week weekly off as per roster Rotational shifts including weekends and holidays tele-consultation operates extended hours Remote or on-site support as required Performance Indicators KPIs Average response and resolution time Appointment conversion rate Patient satisfaction and feedback ratings Data accuracy and compliance adherence Escalation and complaint closure rate Job Type Full-time Pay 8 000 00 - 10 000 00 per month Benefits Work from home Work Location Remote
-
Customer Support Executive
4 days ago
Tirupati, AP, IN Young Minds Technology Solutions Pvt Ltd Full timeWe are seeking a dedicated and customer-oriented Customer Support Executive who is fluent in any one of the languages i e Hindi Tamil and Kannada to join our team As a Customer Support Executive you will be the first point of contact for our customers providing exceptional service and resolving their inquiries and issues effectively Your role will play a...
-
Cse (customer Support Executive)
6 days ago
Tirupati, AP, IN Young Minds Technology Solutions Pvt Ltd Full timeJOB DESCRIPTION Key Responsibilities Handle inbound and outbound customer queries regarding our software products via phone email and chat Provide technical assistance troubleshooting and solutions to client issues in a timely manner Work closely with the technical team to escalate and resolve complex issues Document customer interactions feedback and...
-
▷ 3 Days Left: Customer Support Executive
1 week ago
Tirupati, AP, IN QO-BOX Private Limited Full timeRoles Responsibilities Step 1 Enquiry Leads Received Source Missed Call WhatsApp updated Source Branding Promotions updated All enquiries into App Lead Handling by Executive Executive will call the enquiry leads Each lead will be marked as one of the following Invalid Callback Required Scheduled Appointment All leads will be pushed to the Leads pool Callback...
-
Customer Support Executive
5 days ago
Tirupati, Andhra Pradesh, India Young Minds Technology Solutions Pvt Ltd Full time ₹ 1,44,000 - ₹ 1,80,000 per yearWe are seeking a dedicated and customer-oriented Customer Support Executive who is fluent in any one of the languages i.e Hindi , Tamil and Kannada to join our team. As a Customer Support Executive, you will be the first point of contact for our customers, providing exceptional service and resolving their inquiries and issues effectively. Your role will play...
-
Admin Support Executive
4 weeks ago
Tirupati, AP, IN Global Icons School Full timeWe are looking for a dedicated and detail-oriented Admin Support Executive to assist with daily administrative and operational tasks in our education company The role involves editing academic content coordinating events and handling general office tasks This is an ideal position for someone who is organized computer-savvy and interested in the education...
-
Customer Support Executive
7 days ago
Tirupati, India Young Minds Technology Solutions Pvt Ltd Full timeWe are seeking a dedicated and customer-oriented Customer Support Executive who is **fluent in any one of the languages i.e Hindi, Tamil and Kannada** to join our team. As a Customer Support Executive, you will be the first point of contact for our customers, providing exceptional service and resolving their inquiries and issues effectively. Your role will...
-
Tirupati, AP, IN Rentokil Initial Full timeAbout Rentokil PCI Rentokil PCI is India s leading pest control service provider and a Rentokil Initial brand Formed in 2017 through a joint venture between Pest Control India and Rentokil it operates across 300 locations aiming to set new standards in customer service The company focuses on industry-leading operations through best practices innovation and...
-
Customer Sales Executive
3 weeks ago
Tirupati, AP, IN Young Minds Technology Solutions Pvt Ltd Full timeKey Responsibilities Identify and generate new business opportunities by reaching out to potential clients Present promote and sell software IT products to customers using solid sales techniques Build and maintain strong long-term client relationships Conduct market research to identify trends and opportunities in target regions Provide tailored solutions to...
-
Customer Support Executive
5 days ago
Tirupati, India Vcare Health Clinic Pvt Ltd Full time**Customer Support Executive** 1. - Making calls to prospective clients 2. - Calling them and fixing up appointments for them according to their locality 3. - Follow up with clients 4. - Guiding the clients to reach the clinics **5. Job Location : New balaji colony, Tirupati.** - **Sat and sun compulsory working days**: - **Rotational week off**: -...
-
Customer Support Representative
2 weeks ago
Tirupati, India Young Minds Technology Solutions Pvt Ltd Full time**JOB DESCRIPTION**: We are looking for a passionate and experienced/Fresher to join us as a Customer Support Executive. **Key Responsibilities**: - Assist students in understanding project requirements, research methodologies, and available resources. - Guide students through the process of selecting topics, preparing documentation, and implementing...
