
Customer Support Executive
2 weeks ago
Roles & Responsibilities
Step 1: Enquiry Leads Received
- Source: Missed Call, WhatsApp updated
- Source: Branding & Promotions updated
All enquiries into App
Lead Handling by Executive
- Executive will call the enquiry leads
- Each lead will be marked as one of the following:
- Invalid
- Callback Required
- Scheduled Appointment
- All leads will be pushed to the Leads pool
Callback Process:
- Executives will make callback attempts thrice a week (sun, wed, fri).
- If contact is established → create lead and proceed to scheduling.
- If still unreachable after attempts → mark as Invalid.
Schedule Sharing. In-house Services (Cleaning, etc.)
Job Execution & Closure
Other Activities
- Reschedules: Handled and updated by Executives.
- Complaints: Any issues raised during feedback calls will be updated to the Execution Team, and a new call/visit will be scheduled accordingly..
Graduate/12th Pass with relevant experience in customer service.
Work from Home
Preferred languages Telugu & Tamil
should have laptop
Preferred from Tirupati itself
office timing 9 AM to 6 PM
weekly off - 1 day
Pay: From ₹8,000.00 per month
Application Question(s):
- You have your own Laptop?
- Do you speak Telugu & Tamil?
- Total Years of Experience in customer support executive?
- Are you willing to work with salary of 8000 per month?
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