Customer Support Executive

1 week ago

Tirupati, India QO-BOX Private Limited Full time

Roles & Responsibilities

Step 1: Enquiry Leads Received
- Source: Missed Call, WhatsApp updated
- Source: Branding & Promotions updated

All enquiries into App

Lead Handling by Executive
- Executive will call the enquiry leads
- Each lead will be marked as one of the following:

- Invalid
- Callback Required
- Scheduled Appointment
- All leads will be pushed to the Leads pool

Callback Process:

- Executives will make callback attempts thrice a week (sun, wed, fri).
- If contact is established → create lead and proceed to scheduling.
- If still unreachable after attempts → mark as Invalid.

Schedule Sharing. In-house Services (Cleaning, etc.)

Job Execution & Closure

Other Activities
- Reschedules: Handled and updated by Executives.
- Complaints: Any issues raised during feedback calls will be updated to the Execution Team, and a new call/visit will be scheduled accordingly..

Graduate/12th Pass with relevant experience in customer service.

Work from Home

Preferred languages Telugu & Tamil

should have laptop

Preferred from Tirupati itself

office timing 9 AM to 6 PM

weekly off - 1 day

Pay: From ₹8,000.00 per month

Application Question(s):

- You have your own Laptop?
- Do you speak Telugu & Tamil?
- Total Years of Experience in customer support executive?
- Are you willing to work with salary of 8000 per month?

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