Customer Support Executive

3 weeks ago

Tirupati AP IN Young Minds Technology Solutions Pvt Ltd Full time

Work Type Work from Office Roles Responsibilities Handle inbound and outbound customer queries regarding our software products via phone email and chat Provide technical assistance troubleshooting and solutions to client issues in a timely manner Work closely with the technical team to escalate and resolve complex issues Document customer interactions feedback and resolutions in the CRM system Guide customers on software installation features and usage Ensure customer satisfaction by providing prompt and efficient support Assist in preparing FAQs user manuals and helpdesk content Requirements Education Any graduate preferred in IT Computer Science or related fields Experience 1-3 years of experience in customer support preferably in a software IT product company Language Proficiency Must be fluent in at least one or more languages Hindo Tamil Telugu Kannada and Malayalam along with English Technical Knowledge Basic understanding of software applications troubleshooting and IT support Soft Skills Strong communication problem-solving and customer-handling skills Tools Experience with CRM software ticketing systems and remote desktop tools is a plus Apply now on careers ymtsindia com or 91-8688400283 HR 91-6281008630 91-9966062884 Disclaimer During the course of your candidature and or on successful conversion to employment the Company may retain a third party to conduct a background check on you covering among other things your education previous employment s achievements listed on your resume CV criminal history etc By applying to any job you hereby agree to execute such forms as may be required by the Company and or the third party to facilitate such background checks You also acknowledge and agree that your employment with YMTS INDIA is subject to your receiving a clean background verification report YMTS INDIA reserves the right to revoke your offer and or terminate your employment on the basis of an adverse report Interview Process Application Our user-friendly career section enables you to apply for the desired job SHORTLISTING A recruiter technical panel will screen your application and if your credentials match with our requirement we will contact you for further details TECHNICAL INTERVIEW The technical interview is a golden opportunity for you to exhibit your technical skills The questions would range across disciplines and may include puzzle problems and other out-of-the-box questions HR INTERVIEW Here is our chance to get to know each other better We try to understand your career goals skills strengths passion etc You can quiz the recruiter anything you would like to know about the organization Offer roll-out Finally if you are successful an offer is rolled out along with compensation structure and other rules related to employment at Youngmings Join Us Now 91-8688400283 HR 91-6281008630 careers ymtsindia com Sometimes Later Becomes Never

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